Your digital hub to process all customer’s dialogues and interactions online

ViaDialog is a leading provider of hosted solutions for CIM «Customer Interaction Management».
A cloud platform to deploy on demand multi-channels solutions to process all customers interactions including :
voice, e-mail, live chat, SMS, video, Web self-service, social networks, virtual assistants, …

> Discover all our solutions <

Create exceptional customer experiences

Customer Service & Support
Telemarketing & Lead generation
Web & Mobile customer engagement
On-Site retail customer support
Boost your productivity and deliver more services !

6 good reasons to choose us !

100% CLOUD

Natively multi-channels cloud-based contact center solutions

EVOLUTIVE

New Features and automatic software updates

SCALABLE

Easily add functionalities and seats as you need it

MULTI-TENANT

Easily support multiple contact centers, including home agents

SECURE

Designed to protect your data and available 24/7

COST-EFFECTIVE

Pay only for what you use each month

Our customer references

i3f

A solution for contact centers dedicated to housing

logo_bateauparsien

Optimal treatment and targeted customer queries

GMF

Customer relationship on mobile

logo_eodom

Homeshoring for business services

johnpaul

A contact center available 7/7

logo_adp

Software suites

ugc

Customer loyalty through the contact center

logo_sodexo

Centralization of customer relations : a challenge

ALL ABOUT US

2004

more than 10 years of experience

350+

happy customers all over the world

10k+

agents connected daily on our platform

20M+

interactions exchanged on our systems

Latest news