Your digital hub to process all customer’s dialogues and interactions online

ViaDialog is a leading provider of hosted solutions for CIM «Customer Interaction Management».
A cloud platform to deploy on demand multi-channels solutions to process all customers interactions including :
voice, e-mail, live chat, SMS, video, Web self-service, social networks, virtual assistants, …

> Discover all our solutions <

Create exceptional customer experiences

Customer Service & Support
Telemarketing & Lead generation
Web & Mobile customer engagement
On-Site retail customer support
Boost your productivity and deliver more services !

6 good reasons to choose us !

100% CLOUD

Natively multi-channels cloud-based contact center solutions

EVOLUTIVE

New Features and automatic software updates

SCALABLE

Easily add functionalities and seats as you need it

MULTI-TENANT

Easily support multiple contact centers, including home agents

SECURE

Designed to protect your data and available 24/7

COST-EFFECTIVE

Pay only for what you use each month

Our customer references

i3f

A solution for contact centers dedicated to housing

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Optimal treatment and targeted customer queries

GMF

Customer relationship on mobile

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Homeshoring for business services

johnpaul

A contact center available 7/7

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SAAS and customized!
Mission accomplished for Atlas

Fido

Canadian mobile phone company

STM

Montréal transport company

ID IMPACT

B2B call center specialized in telemarketing activities

BJMEDIA

Web-marketing agency

CX

Customer relationship management

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Software suites

ugc

Customer loyalty through the contact center

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Centralization of customer relations : a challenge

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In direct contact with Europe

tifawal

Effective management of a multi-sites contact center

ALL ABOUT US

2004

more than 10 years of experience

350+

happy customers all over the world

10k+

agents connected daily on our platform

20M+

interactions exchanged on our systems

Latest news

Jean-David BENICHOU on LCI

Interview on LCI : Jean-David BENICHOU

It was at 8.30 p.m., Monday, May 9, 2016 on the LCI french television…
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Press Review March 2016 : Improve your customer relationship

Creating successful long-term customer relationships is key to…
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Press Review January 2016 : Personalization

Personalization is the basis of next generation customer experience.…
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Why you can’t afford to shy away from omni-channel customer service

Today’s customers have access to ever-more information as well…
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7 areas to step up to deliver cutting-edge customer experience

When customers experience a « wow » effect, there is 30 to…
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8 key changes to customer expectations. Are you keeping up ?

In the last decade, the rise of the digital era has deeply transformed…
Capture d’écran 2015-09-24 à 17.15.47

Customer experience: a key trend from Dmexco 2015

Last week, the 2015 edition of Dmexco gathered 881 exhibitors…
source mycustomer.com
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Motivate your employees to use CRM software

For improving customer service, simplifying marketing and sales…
Capture d’écran 2015-04-22 à 11.25.14

ViaDialog presents at Telecom 2015 in Montreal

Viadialog North-American team participates to the Telecom 2015…
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Why SMS is the new channel for customer support

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Customer service via text provides a better experience for the…