Your digital hub to process all customer’s dialogues and interactions online

ViaDialog is a leading provider of hosted solutions for CIM «Customer Interaction Management».
A cloud platform to deploy on demand multi-channels solutions to process all customers interactions including :
voice, e-mail, live chat, SMS, video, Web self-service, social networks, virtual assistants, …

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Create exceptional customer experiences

Customer Service & Support
Telemarketing & Lead generation
Web & Mobile customer engagement
On-Site retail customer support
Boost your productivity and deliver more services !

6 good reasons to choose us !

100% CLOUD

Natively multi-channels cloud-based contact center solutions

EVOLUTIVE

New Features and automatic software updates

SCALABLE

Easily add functionalities and seats as you need it

MULTI-TENANT

Easily support multiple contact centers, including home agents

SECURE

Designed to protect your data and available 24/7

COST-EFFECTIVE

Pay only for what you use each month

Our customer references

i3f

A solution for contact centers dedicated to housing

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Optimal treatment and targeted customer queries

GMF

Customer relationship on mobile

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Homeshoring for business services

johnpaul

A contact center available 7/7

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Software suites

ugc

Customer loyalty through the contact center

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Centralization of customer relations : a challenge

ALL ABOUT US

2004

more than 10 years of experience

350+

happy customers all over the world

10k+

agents connected daily on our platform

20M+

interactions exchanged on our systems

Latest news

Interview on LCI : Jean-David BENICHOU

It was at 8.30 p.m., Monday, May 9, 2016 on the LCI french television…

Press Review March 2016 : Improve your customer relationship

Creating successful long-term customer relationships is key to…

Press Review January 2016 : Personalization

Personalization is the basis of next generation customer experience.…

Why you can’t afford to shy away from omni-channel customer service

Today’s customers have access to ever-more information as well…

7 areas to step up to deliver cutting-edge customer experience

When customers experience a « wow » effect, there is 30 to…

8 key changes to customer expectations. Are you keeping up ?

In the last decade, the rise of the digital era has deeply transformed…

Customer experience: a key trend from Dmexco 2015

Last week, the 2015 edition of Dmexco gathered 881 exhibitors…

Motivate your employees to use CRM software

For improving customer service, simplifying marketing and sales…

ViaDialog presents at Telecom 2015 in Montreal

Viadialog North-American team participates to the Telecom 2015…

Why SMS is the new channel for customer support

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Customer service via text provides a better experience for the…