Process all your e-mail with a unified and collaborative interface

Our e-mail module makes it easy to process and deliver all email interaction in order to provide faster replies to your customers. It improves email workflow based on predefined semantic rules to qualify email and process it to the right group of agents. As a result, an increase in first time resolution rate that translates into customer satisfaction while reducing overall operation cost.

ViaContact : E-MAIL

E-mail Key Features

Highlights and Benefits

Manage, process and track all e-mail interactions in a flexible and powerful interface

Answer customer faster and increase first time resolution rate

Empower agents and supervisors with superior tools to increase e-mail processing productivity

Standalone module or fully integrated with ViaDialog solutions