Hybridizing customer relationship channels with common sense
The true AI revolution is only valuable in combination with human intelligence to continue to innovate and provide better services.
RGPD and data processing: the main points...
The General Data Protection Regulation (GDPR) is the European regulation that aims to strengthen the protection of personal data.
Increased agent, satisfied customer!
Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
How customer relationship centres are reorganising themselves...
The health crisis has had a lasting impact on the relationship with work and telework is becoming structural. How do contact centres organise themselves?
The industrialisation of customer relationship centres...
Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
ViaDialog becomes the first private sponsor in France.
ViaDialog is very proud to be the first French sponsor of the SpeechBrain project, which is significantly revolutionising the field of Artificial Voice Intelligence.
What will the contact centre of tomorrow look like?
Used by agents and customers alike, the home office continues to revolutionise the world of customer relations...
The decisive challenges of telework for companies
The Covid-19 health crisis has brought new and unexpected constraints. What are the challenges of teleworking for contact centres?
The irresistible emergence of IVR in English
Conversational AI is a guarantee of improved working conditions for teleconsultants!