A Gigamodel in a china shop…...
A Gigamodel in a china store... Part I Article written by Ariane Nabeth-Halber, AI Director @ViaDialog For the past two or three years Gigamodels such as BERT, GPT3, wave2vec or DALLl-E,
AI in the service of emotion detection:...
AI for emotion detection: an industrial challenge The presence of voice assistants in consumers' interactions with customer services is increasing. They respond to
ViaDialog <> lesBigBoss : Summer Edition 2022
ViaDialog <> LesBigBoss : Summer Edition 2022 Le Groupe lesBigBoss revient cette année pour sa Summer Edition. Celle-ci se tiendra en Grèce les 20, 21 & 22 mai 2022 et ViaDialog sera de
Augmented customer relations: what added value...
Augmented customer relations: what added value for an optimised customer service? Customer interactions assisted by artificial intelligence technologies have long demonstrated their strong impact in terms of
ViaDialog renews its ISO22301 certification
ViaDialog is ISO 22301 certified for the 4th consecutive year! Focus on ISO 22301 certification As a reminder, ISO 22301 is the international standard for the management of
Customer Strategy 2022 - ViaDialog
We will be at the Stratégie Clients 2022 exhibition from 29 to 31 March, stand C18!
Teleconsultant, a true musician of the centres ...
The telephone advisor is the first point of contact in the customer journey. More than that, he is the guarantor of a successful and lasting customer relationship!
Supervisor, orchestra leader of the centres of...
The supervisor is an essential link in the organisational chain of customer relations centres.
Voice AI for customer relations
Voice AI for customer relations Voice technologies are at the heart of the rise of voice assistants in the general public. They are completely embedded in our