The obsolescence of old IVRs
The DTMF voice server is tending to disappear. Thus, the implementation of a conversational assistant is a key lever for customer relations!
The Web Call Back: a powerful tool to help...
After realising that a call generated via a Click To Call can go unanswered, the Web Call Back was born. Discover the potential of this technique and
Self-care: towards the augmented customer and colla...
As a source of spontaneous information for customers, self-care allows contact centres to be considerably relieved of their workload.
Why make customer experience a key element in the...
In a society where consumers are constantly able to provide feedback, providing a quality customer experience has a multitude of positive spin-offs.
Omnichannelity a new necessity for the...
Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of
IRCAM 2021 - ViaDialog - David Guennec
IRCAM 2021 - ViaDialog - David Guennec Speech title : Towards helpful, customer-specific Text-To-Speech synthesis Speech abstract : The topic of automatic speech synthesis has
Will voice commerce supplant web commerce?
Will voice commerce supplant web commerce? Voice is the most natural, fastest, most efficient and most popular medium for commerce
Personalized video, an innovative channel for business...
Personalized video, an innovative channel to boost the effectiveness of B2C email marketing campaigns Email marketing is a tool used by companies at all stages
Voice telephone assistant, the revolution at the ...
Telephone voice assistant, the revolution in customer relations The era of the DTMF voice server is coming to an end. Too cumbersome, too rigid and above all no longer in line with