How conversational assistants are becoming more...
How do conversational assistants become part of the customer relationship? I'm talking to a robot?! What may have surprised and even offended at one time, is now part of the norm...
Smile, you are being listened to!
Smile, you are being listened to! You receive a call from a call centre at 7.30 pm and it's a fire in your house. You answer, very irritated but,
Customer relations: can the industry and the...
Customer relations: can we industrialise and personalise them at the same time? Excellence in the customer journey means rapid consideration of the request; processing
ASR, NLU, NLP, TTS... Intel's terminology...
ASR, NLU, TTS, Papa, Tango, Charly... Artificial Intelligence terminology simplified! When humans communicate with each other, it often turns into a dialogue of the deaf, so what about
ViaDialog is the 17th French company to be awarded the...
ViaDialog is ISO 22301 certified since 2018. Find out what is at stake with this standard and why we want to keep this certification!
Positive customer experience = satisfied customer = c...
Positive customer experience = satisfied customer = loyal customer... Like antibiotics, it is not automatic! While the three concepts are correlated, they are not causally linked
Why is the voice still the preferred channel for...
Beyond an exchange tinged with immediacy, reactivity and quality, the voice is also a vector of emotions...
How to combine artificial intelligence and inte...
How to combine artificial intelligence and relational intelligence? Do you want artificial or relational intelligence? Both, sir! The customer is no longer just a King, he is a
RGPD - Users take back control
RGPD - Users back in control The RGPD seeks to clarify and harmonise the way personal data is processed while putting the individual at the heart of the legal framework.