Release of 10/11/2021
Collect inbound messages from your company's Facebook Messenger page. Customer interactions can be qualified by keywords and then distributed to the most appropriate advisor to handle the request.
A new Hubspot block is available in the IVR Designer module. This addition allows you to perform dynamic routing based on your CRM data from Hubspot.
These CRM data are grouped below:
A block allowing you to make a connection to a DDS directly via a telephone number has been integrated into the IVR Designer.
Email fields have been added for directory entries.
In text-based requests (SMS, chat, email), it is possible to extract variables such as regular expressions in order to detect, isolate and transmit important information directly into the agent application, with the aim of contextualising the incoming customer request as well as possible.
The ability to create bulk agents and SIP accounts from a CSV format in the administrator interface or via API has been integrated.