ChatGPT faces competition from Google's new AI,...
ChatGPT competing with Google's new AI, "Bard" On Monday, February 6, 2023, Google announced the launch (in test form with "trusted testers" before final deployment
Increased agent, satisfied customer!
Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
The irresistible emergence of IVR in English
Conversational AI is a guarantee of improved working conditions for teleconsultants!
The obsolescence of old IVRs
The DTMF voice server is tending to disappear. Thus, the implementation of a conversational assistant is a key lever for customer relations!
Voice telephone assistant, the revolution at the ...
Telephone voice assistant, the revolution in customer relations The era of the DTMF voice server is coming to an end. Too cumbersome, too rigid and above all no longer in line with
Conversational assistant or human? Combine the two...
The conversational assistant is a good tool that relieves the pressure on customer relations departments and provides answers to the consumer...
Why is the voice still the preferred channel for...
Beyond an exchange tinged with immediacy, reactivity and quality, the voice is also a vector of emotions...
How to combine artificial intelligence and inte...
How to combine artificial intelligence and relational intelligence? Do you want artificial or relational intelligence? Both, sir! The customer is no longer just a King, he is a