Why make customer experience a key element in the...
In a society where consumers are constantly able to provide feedback, providing a quality customer experience has a multitude of positive spin-offs.
Omnichannelity a new necessity for the...
Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of
IRCAM 2021 - ViaDialog - David Guennec
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Will voice commerce supplant web commerce?
Will voice commerce supplant web commerce? Voice is the most natural, fastest, most efficient and most popular medium for commerce
Voice telephone assistant, the revolution at the ...
Telephone voice assistant, the revolution in customer relations The era of the DTMF voice server is coming to an end. Too cumbersome, too rigid and above all no longer in line with
ASR, NLU, NLP, TTS... Intel's terminology...
ASR, NLU, TTS, Papa, Tango, Charly... Artificial Intelligence terminology simplified! When humans communicate with each other, it often turns into a dialogue of the deaf, so what about
How to combine artificial intelligence and inte...
How to combine artificial intelligence and relational intelligence? Do you want artificial or relational intelligence? Both, sir! The customer is no longer just a King, he is a
Will robots soon have the same rights as humans?
Will robots soon have the same rights as us? The AI Europe conference has just ended in London. The main event in this industry, it offered two days of