VOICEBOT - Conversational assistant for the...
VOICEBOT - Conversational assistant for customer relations Thanks to the rise of Alexa, Siri, Cortana and Google now, the automation and hybridization of customer interactions are now at the heart of the
Conversational assistant or human? Combine the two...
The conversational assistant is a good tool that relieves the pressure on customer relations departments and provides answers to the consumer...
How conversational assistants are becoming more...
How do conversational assistants become part of the customer relationship? I'm talking to a robot?! What may have surprised and even offended at one time, is now part of the norm...
Smile, you are being listened to!
Smile, you are being listened to! You receive a call from a call centre at 7.30 pm and it's a fire in your house. You answer, very irritated but,
Customer relations: can the industry and the...
Customer relations: can we industrialise and personalise them at the same time? Excellence in the customer journey means rapid consideration of the request; processing
ASR, NLU, NLP, TTS... Intel's terminology...
ASR, NLU, TTS, Papa, Tango, Charly... Artificial Intelligence terminology simplified! When humans communicate with each other, it often turns into a dialogue of the deaf, so what about
How to combine artificial intelligence and inte...
How to combine artificial intelligence and relational intelligence? Do you want artificial or relational intelligence? Both, sir! The customer is no longer just a King, he is a