Discover how AI is revolutionizing the role of supervisors in contact centers: real-time management, targeted coaching, and enhanced quality.

AI is revolutionizing customer relationships and becoming a key asset for supervisors: task automation, optimized oversight, and more strategic management.

Discover how ViaDialog is redefining client relationship standards through the 2024 AFRC x Accenture Song client relationship solutions landscape.

Discover how AI-powered chatbots transform every interaction into an opportunity for customer personalization.

Discover in this article the 10 key KPIs of customer relationship management that will help you stay competitive in 2025.

ViaDialog is among the key technology players in the study "Transforming Your Customer Relationship with Generative AI," co-produced by the French Association for Customer Relations (AFRC) and Accenture.

Recently featured in Figaro Partner "Business Solutions", ViaDialog is establishing itself as a pioneer in integrating artificial intelligence (AI) solutions to optimize customer interactions.

From March 26 to 28, 2024, the flagship event of customer relations, the All4Customer trade show, will open its doors in Paris, Porte de Versailles...

The AI Act establishes an ethical framework for AI in Europe: discover its impact on customer relations, transparency, and data protection.