augmented agent
Increased agent, satisfied customer!

Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?

IVR natural language
The irresistible emergence of IVR in English

Conversational AI is a guarantee of improved working conditions for teleconsultants!

IVR DTMF
The obsolescence of old IVRs

The DTMF voice server is tending to disappear. Thus, the implementation of a conversational assistant is a key lever for customer relations!

callbot customer experience
Conversational assistant or human? Combine the two...

The conversational assistant is a good tool that relieves the pressure on customer relations departments and provides answers to the consumer...