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Masterclass ViaDialog x EDF : Transcrire des millions d’appels, conforme RGPD, sans sacrifier la performance

Comment concilier RGPD, sécurité et performance dans un projet de Speech Analytics à grande échelle ? Le cas concret d’EDF présenté avec ViaDialog.

Jean-David Benichou

NEWS

2 minutes

The Augmented Customer Relationship Blog

All

Artificial intelligence

Customer service

Contact Center

Industry News

Masterclass ViaDialog x EDF : Transcrire des millions d’appels, conforme RGPD, sans sacrifier la performance

NEWS

2 minutes

Comment concilier RGPD, sécurité et performance dans un projet de Speech Analytics à grande échelle ? Le cas concret d’EDF présenté avec ViaDialog.

Les 10 meilleures fonctionnalités d'un logiciel Centre d'Appel en 2026

LOGICIEL CENTRE D'APPEL

7 minutes

Découvrez les 10 fonctionnalités indispensables d'un logiciel centre d'appel en 2026 : IA, callbot, omnicanalité. Le guide complet pour votre service client.

When AI and micropayments redefine the economy of customer relationships

ARTIFICIAL INTELLIGENCE

7 minutes

AI, micropayments, and decentralization are redefining customer relationships: explore the challenges and opportunities in a rapidly evolving model.

Optimize your customer service: 10 KPIs to track in 2025

CUSTOMER SERVICE

5 minutes

Discover in this article the 10 key KPIs of customer relationship management that will help you stay competitive in 2025.

Augmented supervisor: how AI is transforming customer service management

ARTIFICIAL INTELLIGENCE

5 minutes

Discover how AI is revolutionizing the role of supervisors in contact centers: real-time management, targeted coaching, and enhanced quality.

Contact Center Supervisors: how is AI transforming their daily lives?

CONTACT CENTER

4 minutes

AI is revolutionizing customer relationships and becoming a key asset for supervisors: task automation, optimized oversight, and more strategic management.

panorama client relationship solutions afrc Accenture

ViaDialog is honored in the landscape of customer relationship solutions.

NEWS

2 minutes

Discover how ViaDialog is redefining client relationship standards through the 2024 AFRC x Accenture Song client relationship solutions landscape.

What if every "how can I help you?" became a lever for customer experience?

CUSTOMER SERVICE

5 minutes

Discover how AI-powered chatbots transform every interaction into an opportunity for customer personalization.

transform your customer relationship AI Gen Viadialog Africa Accenture

ViaDialog recognized in the AFRC and Accenture study on generative AI

NEWS

1 minute

ViaDialog is among the key technology players in the study "Transforming Your Customer Relationship with Generative AI," co-produced by the French Association for Customer Relations (AFRC) and Accenture.

All

Artificial intelligence

Customer service

Contact Center

Industry News

Masterclass ViaDialog x EDF : Transcrire des millions d’appels, conforme RGPD, sans sacrifier la performance

NEWS

2 minutes

Comment concilier RGPD, sécurité et performance dans un projet de Speech Analytics à grande échelle ? Le cas concret d’EDF présenté avec ViaDialog.

Les 10 meilleures fonctionnalités d'un logiciel Centre d'Appel en 2026

LOGICIEL CENTRE D'APPEL

7 minutes

Découvrez les 10 fonctionnalités indispensables d'un logiciel centre d'appel en 2026 : IA, callbot, omnicanalité. Le guide complet pour votre service client.

When AI and micropayments redefine the economy of customer relationships

ARTIFICIAL INTELLIGENCE

7 minutes

AI, micropayments, and decentralization are redefining customer relationships: explore the challenges and opportunities in a rapidly evolving model.

Optimize your customer service: 10 KPIs to track in 2025

CUSTOMER SERVICE

5 minutes

Discover in this article the 10 key KPIs of customer relationship management that will help you stay competitive in 2025.

Augmented supervisor: how AI is transforming customer service management

ARTIFICIAL INTELLIGENCE

5 minutes

Discover how AI is revolutionizing the role of supervisors in contact centers: real-time management, targeted coaching, and enhanced quality.

Contact Center Supervisors: how is AI transforming their daily lives?

CONTACT CENTER

4 minutes

AI is revolutionizing customer relationships and becoming a key asset for supervisors: task automation, optimized oversight, and more strategic management.