Augmented customer relations: what added value...
Augmented customer relations: what added value for an optimised customer service? Customer interactions assisted by artificial intelligence technologies have long demonstrated their strong impact in terms of
Teleconsultant, a true musician of the centres ...
The telephone advisor is the first point of contact in the customer journey. More than that, he is the guarantor of a successful and lasting customer relationship!
Supervisor, orchestra leader of the centres of...
The supervisor is an essential link in the organisational chain of customer relations centres.
Voice AI for customer relations
Voice AI for customer relations Voice technologies are at the heart of the rise of voice assistants in the general public. They are completely embedded in our
Hybridizing customer relationship channels with common sense
The true AI revolution is only valuable in combination with human intelligence to continue to innovate and provide better services.
The industrialisation of customer relationship centres...
Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
Omnichannelity a new necessity for the...
Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of
From multi-channel to omni-channel, through ...
From multi-channel to omni-channel via cross-channel... the new customer journey Cross-channel, multi-channel, omni-channel... has the customer journey become nothing but watery? No, of course not!