Is ChatGPT ready for customer relations?
The ChatGPT model, launched by OpenAI, has made a name for itself with its ability to conduct incredibly fluid dialogs. But is it ready to respond to real
Telephone canvassing: towards the death of call...
Canvassing: towards the death of nuisance calls? Consumers exasperated by telephone canvassing have finally been heard by the government, which is increasingly regulating the use of nuisance calls.
ViaDialog <> lesBigBoss : Summer Edition 2022
ViaDialog <> LesBigBoss : Summer Edition 2022 Le Groupe lesBigBoss revient cette année pour sa Summer Edition. Celle-ci se tiendra en Grèce les 20, 21 & 22 mai 2022 et ViaDialog sera de
Augmented customer relations: what added value...
Augmented customer relations: what added value for an optimised customer service? Customer interactions assisted by artificial intelligence technologies have long demonstrated their strong impact in terms of
ViaDialog renews its ISO22301 certification
ViaDialog is ISO 22301 certified for the 4th consecutive year! Focus on ISO 22301 certification As a reminder, ISO 22301 is the international standard for the management of
Customer Strategy 2022 - ViaDialog
We will be at the Stratégie Clients 2022 exhibition from 29 to 31 March, stand C18!
Teleconsultant, a true musician of the centres ...
The telephone advisor is the first point of contact in the customer journey. More than that, he is the guarantor of a successful and lasting customer relationship!
Supervisor, orchestra leader of the centres of...
The supervisor is an essential link in the organisational chain of customer relations centres.
Voice AI for customer relations
Voice AI for customer relations Voice technologies are at the heart of the rise of voice assistants in the general public. They are completely embedded in our