The decisive challenges of telework for companies
The Covid-19 health crisis has brought new and unexpected constraints. What are the challenges of teleworking for contact centres?
The Web Call Back: a powerful tool to help...
After realising that a call generated via a Click To Call can go unanswered, the Web Call Back was born. Discover the potential of this technique and
Self-care: towards the augmented customer and colla...
As a source of spontaneous information for customers, self-care allows contact centres to be considerably relieved of their workload.
Why make customer experience a key element in the...
In a society where consumers are constantly able to provide feedback, providing a quality customer experience has a multitude of positive spin-offs.
Omnichannelity a new necessity for the...
Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of
Voice telephone assistant, the revolution at the ...
Telephone voice assistant, the revolution in customer relations The era of the DTMF voice server is coming to an end. Too cumbersome, too rigid and above all no longer in line with
From multi-channel to omni-channel, through ...
From multi-channel to omni-channel via cross-channel... the new customer journey Cross-channel, multi-channel, omni-channel... has the customer journey become nothing but watery? No, of course not!
ViaDialog is the 17th French company to be awarded the...
ViaDialog is ISO 22301 certified since 2018. Find out what is at stake with this standard and why we want to keep this certification!