How customer relationship centres are reorganising themselves...
The health crisis has had a lasting impact on the relationship with work and telework is becoming structural. How do contact centres organise themselves?
What will the contact centre of tomorrow look like?
Used by agents and customers alike, the home office continues to revolutionise the world of customer relations...
The decisive challenges of telework for companies
The Covid-19 health crisis has brought new and unexpected constraints. What are the challenges of teleworking for contact centres?