ViaDialog <> lesBigBoss : Summer Edition 2022
ViaDialog <> LesBigBoss : Summer Edition 2022 Le Groupe lesBigBoss revient cette année pour sa Summer Edition. Celle-ci se tiendra en Grèce les 20, 21 & 22 mai 2022 et ViaDialog sera de
Augmented customer relations: what added value...
Augmented customer relations: what added value for an optimised customer service? Customer interactions assisted by artificial intelligence technologies have long demonstrated their strong impact in terms of
Customer Strategy 2022 - ViaDialog
We will be at the Stratégie Clients 2022 exhibition from 29 to 31 March, stand C18!
Supervisor, orchestra leader of the centres of...
The supervisor is an essential link in the organisational chain of customer relations centres.
Voice AI for customer relations
Voice AI for customer relations Voice technologies are at the heart of the rise of voice assistants in the general public. They are completely embedded in our
Hybridizing customer relationship channels with common sense
The true AI revolution is only valuable in combination with human intelligence to continue to innovate and provide better services.
How customer relationship centres are reorganising themselves...
The health crisis has had a lasting impact on the relationship with work and telework is becoming structural. How do contact centres organise themselves?
The industrialisation of customer relationship centres...
Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
What will the contact centre of tomorrow look like?
Used by agents and customers alike, the home office continues to revolutionise the world of customer relations...