ViaDialog renews its ISO22301 certification
ViaDialog is ISO 22301 certified for the 4th consecutive year! Focus on ISO 22301 certification As a reminder, ISO 22301 is the international standard for the management of
Customer Strategy 2022 - ViaDialog
We will be at the Stratégie Clients 2022 exhibition from 29 to 31 March, stand C18!
Teleconsultant, a true musician of the centres ...
The telephone advisor is the first point of contact in the customer journey. More than that, he is the guarantor of a successful and lasting customer relationship!
Voice AI for customer relations
Voice AI for customer relations Voice technologies are at the heart of the rise of voice assistants in the general public. They are completely embedded in our
Increased agent, satisfied customer!
Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
How customer relationship centres are reorganising themselves...
The health crisis has had a lasting impact on the relationship with work and telework is becoming structural. How do contact centres organise themselves?
The industrialisation of customer relationship centres...
Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
ViaDialog becomes the first private sponsor in France.
ViaDialog is very proud to be the first French sponsor of the SpeechBrain project, which is significantly revolutionising the field of Artificial Voice Intelligence.
What will the contact centre of tomorrow look like?
Used by agents and customers alike, the home office continues to revolutionise the world of customer relations...