The decisive challenges of telework for companies
The Covid-19 health crisis has brought new and unexpected constraints. What are the challenges of teleworking for contact centres?
The irresistible emergence of IVR in English
Conversational AI is a guarantee of improved working conditions for teleconsultants!
The obsolescence of old IVRs
The DTMF voice server is tending to disappear. Thus, the implementation of a conversational assistant is a key lever for customer relations!
The Web Call Back: a powerful tool to help...
After realising that a call generated via a Click To Call can go unanswered, the Web Call Back was born. Discover the potential of this technique and
Self-care: towards the augmented customer and colla...
As a source of spontaneous information for customers, self-care allows contact centres to be considerably relieved of their workload.
Why make customer experience a key element in the...
In a society where consumers are constantly able to provide feedback, providing a quality customer experience has a multitude of positive spin-offs.
IRCAM 2021 - ViaDialog - David Guennec
IRCAM 2021 - ViaDialog - David Guennec Speech title : Towards helpful, customer-specific Text-To-Speech synthesis Speech abstract : The topic of automatic speech synthesis has