ViaDialog takes part in the All4Customer 2024 trade show in ...

ViaDialog x All4Customer 2024 From March 26 to 28, 2024, the flagship event in customer relations, the All4Customer trade show, will open its doors in Paris, Porte de Versailles. ViaDialog is proud to announce its

Article En-Contact: "They're not afraid ...

Article En-Contact: "They're not afraid of Genesys" With the arrival of GenZ on the market and the advent of generative AI, the customer relations industry is entering a new era.

emotions customer relationship
AI in the service of emotion detection:...

AI for emotion detection: an industrial challenge The presence of voice assistants in consumers' interactions with customer services is increasing. They respond to

call centre supervisor
Supervisor, orchestra leader of the centres of...

The supervisor is an essential link in the organisational chain of customer relations centres.

omnichannel
Hybridizing customer relationship channels with common sense

The true AI revolution is only valuable in combination with human intelligence to continue to innovate and provide better services.

RGPD
RGPD and data processing: the main points...

The General Data Protection Regulation (GDPR) is the European regulation that aims to strengthen the protection of personal data.

Omnichannelity a new necessity for the...

Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of

Will voice commerce supplant web commerce?

Will voice commerce supplant web commerce? Voice is the most natural, fastest, most efficient and most popular medium for commerce

Personalized video, an innovative channel for business...

Personalized video, an innovative channel to boost the effectiveness of B2C email marketing campaigns Email marketing is a tool used by companies at all stages