Sovereign AI at the service of Customer Relations Recently featured in the Figaro Partner "Solutions entreprises", ViaDialog has established itself as a pioneer in the integration of artificial intelligence (AI) solutions.
ViaDialog x All4Customer 2024 From March 26 to 28, 2024, the flagship event in customer relations, the All4Customer trade show, will open its doors in Paris, Porte de Versailles. ViaDialog is proud to announce its
Article En-Contact: "They're not afraid of Genesys" With the arrival of GenZ on the market and the advent of generative AI, the customer relations industry is entering a new era.
AI for emotion detection: an industrial challenge The presence of voice assistants in consumers' interactions with customer services is increasing. They respond to
The supervisor is an essential link in the organisational chain of customer relations centres.
The true AI revolution is only valuable in combination with human intelligence to continue to innovate and provide better services.
The General Data Protection Regulation (GDPR) is the European regulation that aims to strengthen the protection of personal data.
Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of
Will voice commerce supplant web commerce? Voice is the most natural, fastest, most efficient and most popular medium for commerce