Unified management of synchronous & asynchronous interactions: voice, video, livechat, email, SMS/MMS, social networks.
Automation of customer paths and interactions, augmented agent, emotional customer relationship
SDK to code your agents' business actions into efficient widgets
Native connectors with major CIM/CRM tools: Salesforce, Microsoft Dynamics, ZenDesk...
AVERAGE DURATION OF CUSTOMER CALLS
LICENSING COSTS
Our solutions are rapidly deployable on-premise, in the cloud and in hybrid mode
Multi-site architecture
Certified BCP/ERP
A collaborative roadmap & R&D partnerships
RGPD compliant
ISO 22301
Capacity on demand, dynamic addition of functions
Performance Dashboard
Fair use
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort!
The solution is perfectly adapted to teleworking, which is becoming a rule
We plan to deploy ViaFlow progressively and aim for a 30% improvement in the productivity of our
contact centers
Considering the customer relationship as a chronological flow of informations is an innovative approach, and ViaFlow is an extremely readable tool!