Unified management of synchronous & asynchronous interactions: voice, video, livechat, email, SMS/MMS, social networks.
Automation of customer paths and interactions, augmented agent, emotional customer relationship
SDK to code your agents' business actions into efficient widgets
Native connectors with major CIM/CRM tools: Salesforce, Microsoft Dynamics, ZenDesk...
AVERAGE DURATION OF CUSTOMER CALLS
Our solutions are rapidly deployable on-premise, in the cloud and in hybrid mode
A collaborative roadmap & R&D partnerships
Capacity on demand, dynamic addition of functions
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort!
The solution is perfectly adapted to teleworking, which is becoming a rule
We plan to deploy ViaFlow progressively and aim for a 30% improvement in the productivity of our
Considering the customer relationship as a chronological flow of informations is an innovative approach, and ViaFlow is an extremely readable tool!