ViaFlow is the first natively omnichannel solution that allows all customer interactions to be handled through a unified interface offering a 360° live customer view.
Your customer interactions are managed within cases in which your agents can perform their business actions in interactive widgets thanks to our SDK. Switch from software to floware and improve the quality of your agents' work while increasing customer satisfaction and optimising the operating costs of your contact center.
A platform that natively integrates all customer relations channels: voice, video, live chat, email, SMS/MMS, social networks
Provide your customers with a consistent and seamless experience
ViaFlow can be deployed quickly on site, online, or both, to perfectly fit your organisation's operation
An intelligent platform: integration of our voice and text AI technologies (ASR, NLP & NLU)
Automation of agents' workflows (data entry assistance, dialogue automation, etc.) to relieve them of redundant tasks
Improving the quality and speed of processing customer requests
Tools designed for your developers: SDK, API documentation, integration templates...
Benefit from tailor-made support with a dedicated technological contact
Process all of your customer interactions in the form of cases
Your agents perform all their business actions (taking an order, collecting a payment, updating a price list, etc.) within interactive widgets
Automatic pre-filling of information in widgets thanks to context awareness
Native connectors with CIM/CRM tools on the market: Salesforce, Microsoft Dynamics, ZenDesk, etc.
Aggregation of data from autonomous tools within a unified interface
Give your agents a 360° live customer view by avoiding the need to switch from one software to another: detailed information on the customer, quick access to the history of the cases, etc.
Secure access and secured
Small hardware footprint
Sufficient ADSL and/or 4G tethering connection
Take advantage of an innovative dashboard dashboard
Monitor all your interactions live
Monitor the status of your agents in real time
Analyse the performance of your contact center and your agents
Create your own reports