The industrialization solution for
outbound & inbound campaigns
Optimise your sales performance
ViaLeads is a 100% cloud solution natively combining several predictive call engines and a scripting tool specially developed for customer relations centers. Boost your sales efficiency by automating your inbound and outbound call campaigns. Monitor your performance and consolidate your KPIs via business supervision interfaces. Benefit from a high-availability, fully-secured, redundant solution running on operational platforms 24/7.
A solution adapted to your needs
Project detection and qualification
Sales and marketing of products or services
Support and assistance
Personalized dunning and collection
Web callback
Scheduling appointments
Surveys, satisfaction, NPS calculation, polls, qualitative studies...
A tool designed for operational staff
Complete settings: campaign configuration (teams, schedules, type of distribution, etc.); unlimited import of contacts; list segmentation; configurable dynamic script
Real-time production monitoring
Campaign reports: reachability rate, task processing qualification, etc.
Detailed statistics, by call center, group, department/hour, day, month...
Customisable supervision screen
Automated reporting and exports
Powerful call engines to boost your
sales activity
Preview call engine: task automatically presented to the agent, manual triggering of the action by the agent
Progressive call engine: task automatically presented to the agent, automatic dialling of numbers in the task
Predictive call engine: call optimisation with configurable ratio, detection of failures (answering machine, busy, etc.) with configuration of reminders, optional message drop or SMS sending
Click to call: manual call triggering from the business application
On demand, scheduled or random recording
Key figures
+300%
productivity for your sales force
+50
webservices to easily integrate ViaLeads into your business tools
100% web
a platform that can be fully controlled from the web
An easily integrated solution
Customised web services to easily integrate all our functionalities into your business tools (Salesforce, Microsoft Dynamics, ZenDesk, easiware, etc.) and deploy our modules on your communication platforms (Genesys, Avaya, Cisco, Alcatel, etc.)
Provisioning API: creation of contact bases, campaigns, agents, teams, etc.
Real-time feedback on call reception and transmission