RGPD - Users back in control The RGPD seeks to clarify and harmonise the way personal data is processed while putting the individual at the heart of the legal framework.
3 key techniques to strengthen customer engagement Following the digital revolution that has marked our last two decades, the consumer has evolved. They have become "Consumers". Ultra
Are chatbots puppets? Chatbots are programs written by engineers to interact with users by simulating a human dialogue. Designed, coded, operated, maintained and
Will robots soon have the same rights as us? The AI Europe conference has just ended in London. The main event in this industry, it offered two days of
The mix of customer communication channels: state of play, developments and prospects Under the impact of digital, customer relations have undergone fundamental changes over the last 5 years