Are chatbots puppets?

Chatbots are programs written by engineers to interact with users by simulating a human dialogue. Thought up, coded, operated, maintained and improved by biological intelligences, they evolve at the pace of technological innovation. However, we are reaching a turning point where these puppets could end up taking the place of their designers.

Jean-David BENICHOU, president of ViaDialog, publishes this month an article for STRATEGIES and deals with chatbots, their near future, as well as one of the major technological challenges of the 21st century: A.I.

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