Article En-Contact: "They're not afraid ...
Article En-Contact: "They're not afraid of Genesys" With the arrival of GenZ on the market and the advent of generative AI, the customer relations industry is entering a new era.
ChatGPT faces competition from Google's new AI,...
ChatGPT competing with Google's new AI, "Bard" On Monday, February 6, 2023, Google announced the launch (in test form with "trusted testers" before final deployment
Is ChatGPT ready for customer relations?
The ChatGPT model, launched by OpenAI, has made a name for itself with its ability to conduct incredibly fluid dialogs. But is it ready to respond to real
Telephone canvassing: towards the death of call...
Canvassing: towards the death of nuisance calls? Consumers exasperated by telephone canvassing have finally been heard by the government, which is increasingly regulating the use of nuisance calls.
"ChatGPT, what impact will you have on the c...
We were curious to know what this deafening new phenomenon (itself) had to say about its impact on customer relations!
At night all ChatGPT are gray
At night all ChatGPT are gray A Gigamodel of AI that dialogues, buzz or the future of customer relations? Article written by Ariane Nabeth-Halber, AI Director @ViaDialog Friends of
A Gigamodel in a china shop…...
A Gigamodel in a china store... Part II Article written by Ariane Nabeth-Halber, AI Director @ViaDialog What's changing with Gigamodels? In each of their domains, the
A Gigamodel in a china shop…...
A Gigamodel in a china store... Part I Article written by Ariane Nabeth-Halber, AI Director @ViaDialog For the past two or three years Gigamodels such as BERT, GPT3, wave2vec or DALLl-E,
AI in the service of emotion detection:...
AI for emotion detection: an industrial challenge The presence of voice assistants in consumers' interactions with customer services is increasing. They respond to