Blog & News

ViaDialog features among the key technology players in the study "Transforming your Customer Relationship with Generative AI", co-released by the French Customer Relationship Association (AFRC) and Accenture.

Recently featured in the Figaro Partner "Solutions entreprises", ViaDialog has established itself as a pioneer in the integration of artificial intelligence (AI) solutions to optimize customer interactions.

From March 26 to 28, 2024, the flagship customer relations event, the All4Customer trade show, will open its doors in Paris, Porte de Versailles...

The ChatGPT model, brought online by OpenAI, has struck a chord for its ability to conduct incredibly fluid dialogues...

ViaDialog is proud to be the first French private sponsor of the SpeechBrain project...

Gigamodels such as BERT, GPT3, wave2vec or DALLl-E have been a major trend over the past two or three years...

In each of their fields, the Gigamodels establish the new state of the art...

On Monday February 6, 2023, Google announced the launch (in test form with "trusted testers" before final deployment...

With the arrival of GenZ on the market and the advent of generative AI, the customer relations industry is entering a new era...

An article has just been published about the unreachability of public services by telephone and the anger of users...

Consumers exasperated by cold calling have finally been heard by the government, which is increasingly regulating...

Launched by start-up OpenAI, ChatGPT is the talk of the town... virtually! This breathtaking artificial intelligence fascinates...

The presence of voice assistants in consumers' interactions with customer services is intensifying. The latter...

ISO 22301 is the international standard for business continuity management. Designed as a tool for...

The lesBigBoss Group returns this year for its Summer Edition. It will be held in Greece on May 20, 21 & 22, 2022...

The ViaDialog team will once again be present at the key annual event for customer relations professionals...

Contact centers continue to grow exponentially. One of the key factors behind this phenomenon is the emergence...

Customer interactions aided by artificial intelligence technologies have long demonstrated their powerful impact...

Revolutionizing customer relations since the 1980s, contact centers, also known as "customer relationship centers" ...

Voice technologies are at the heart of the rise of voice assistants in the consumer market. These technologies are completely embedded in the...

Do you know that feeling of distress when you finally receive your Internet box, but it's having trouble starting up? And yet...

Making it compulsory to telework 3 days a week to cope with the new epidemic outbreak was one of the main...

We've all been in contact with a customer service department. Whether for a purchase or after-sales service. By telephone, by...

The evolution of consumer behavior and their expectations for increasingly personalized, available and...

While the trend towards teleworking was already underway, driven in particular by homeshoring, in the customer relations sector...

Now more than ever, companies need to deliver an optimal customer experience in order to stand out from the crowd...

The health crisis linked to Covid-19, which we are struggling to overcome, has had many repercussions and has brought new constraints to the fore...

Thanks to innovations in voice recognition and natural language comprehension, assistants can now be...

Faced with increasingly demanding consumers, companies have been using every possible means for decades to meet the...

Artificial intelligence (AI) tools can now be found at every stage of the customer journey...

According to a survey conducted by Genesys in 2009*, "poor customer service costs companies $338.5 billion a year worldwide...

Cross-channel, multi-channel and finally omnichannel: the customer journey has recently undergone profound transformations. These different...

The subject of automatic speech synthesis began to be democratized in the 90s. We've all had experience of these...

The era of the DTMF voice server is coming to an end. Too cumbersome, too inflexible and, above all, no longer in tune with the expectations of callers who...

Voice is the most natural, fastest, most efficient and most popular medium for commercial exchanges. From the very beginning...

Widely used by companies, email marketing is a tool that acts at every stage of the customer lifecycle, from...

ViaDialog is delighted to be exhibiting at AI Paris 2020, where we'll be presenting ViaSpeech, our IVR solution...

Before, everything was simple. We communicated by calling each other from landlines, sending messages via pagers or Minitel...

The development of fixed telecommunication networks from 1950 onwards gave rise to distance selling and customer relations.

When it comes to building customer loyalty, personalization plays an essential role. Personalization can be defined as the...

A few years ago, Xavier Niel declared in Society magazine: "Call center employees are the workers of the...

Cross-channel, multi-channel, omnichannel... Has the customer journey become nothing but watery? Of course not! This terminology...

The term "emotional intelligence" (EI) was proposed and defined in 1990 by Salovey and Mayer, two psychologists who had written a...

Thanks to the rise of Alexa, Siri, Cortana and Google now, automation and hybridization of customer interactions are now at the heart...

Who still remembers Eliza, the very first conversational assistant, launched in 1966 in the USA?

The European Union has taken a decisive step forward in the field of technology with the adoption of the Artificial Intelligence Act.

I'm talking to a robot! What was once surprising, even offensive, has now become commonplace...

Excellence in the customer journey" means rapid response to requests, efficient processing of queries, but...

When humans communicate with each other, it often turns into a dialogue of the deaf, so what can we say about exchanges between humans and bots?

ISO (International Organization for Standardization) is a worldwide federation of national standards bodies (member committees of

Although the three concepts are correlated, they do not have indisputable cause-and-effect links. Thus, a consumer may have perceived his...

Algorithms make it possible to go faster, of course! But a smile is always seductive... Hence the need to mix with...

The customer is no longer just a King, he is a true Despot... He wants EVERYTHING and demands to be constantly surprised and fulfilled...

And yes... In the midst of the digital revolution, we might have expected digital channels to dethrone the voice. But e-mails, apps...

The General Data Protection Regulation (GDPR) is the new European regulation...

THE GDPR seeks to clarify and harmonize personal data processing methods while placing the individual at the heart of the...

The AI Europe conference has just come to a close in London. The industry's leading event, it provided a two-day forum for...

Under the impact of digital, customer relations have undergone fundamental changes over the last 5 years. Customers and prospects are...

The General Data Protection Regulation (GDPR) is the European regulation that aims to strengthen data protection...

In the wake of the digital revolution that has marked the last two decades, the consumer has evolved. They have become...

Chatbots are programs written by engineers to interact with users by simulating a human dialogue. Designed...

Friends of customer relations, is ChatGPT good for us? Ever since OpenAI released its answer generation model...