Release of 15/01/2022
As with Facebook Messenger, collect and respond to incoming messages from Instagram and Twitter pages. Customer interactions can be qualified by keywords and then distributed to the most appropriate advisor to complete the request.
It is now possible to natively integrate data from ViaFlow automatically into Salesforce and Hubspot CRM tools at the end of a customer call.
Now receive the transcript of a voice note left by the caller directly in your email.
Benefit from a more efficient dashboard that allows you to analyse the performance of your contact centre and your agents, or to monitor all your interactions live.
A new "Supervisor" role has been integrated for real-time monitoring.
Information about the satisfaction questionnaire or the customer's journey through your IVR (label and time stamps) has been added.