The Web Call Back: a powerful tool to help...
After realising that a call generated via a Click To Call can go unanswered, the Web Call Back was born. Discover the potential of this technique and
Self-care: towards the augmented customer and colla...
As a source of spontaneous information for customers, self-care allows contact centres to be considerably relieved of their workload.
Why make customer experience a key element in the...
In a society where consumers are constantly able to provide feedback, providing a quality customer experience has a multitude of positive spin-offs.
Positive customer experience = satisfied customer = c...
Positive customer experience = satisfied customer = loyal customer... Like antibiotics, it is not automatic! While the three concepts are correlated, they are not causally linked