RGPD and data processing: the main points...
The General Data Protection Regulation (GDPR) is the European regulation that aims to strengthen the protection of personal data.
The Web Call Back: a powerful tool to help...
After realising that a call generated via a Click To Call can go unanswered, the Web Call Back was born. Discover the potential of this technique and
Self-care: towards the augmented customer and colla...
As a source of spontaneous information for customers, self-care allows contact centres to be considerably relieved of their workload.
Why make customer experience a key element in the...
In a society where consumers are constantly able to provide feedback, providing a quality customer experience has a multitude of positive spin-offs.
Omnichannelity a new necessity for the...
Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of