4.7/5 on +200 reviews
Join the 350+ companies and brands that trust us.
4.7/5 on +200 reviews
Join the 350+ companies and brands that trust us.
4.7/5 on +200 reviews
Join the 350+ companies and brands that trust us.
Optimize the management of your customer interactions using artificial intelligence
AI modules to enhance customer experience and support your agents
Sovereign AIs for effective and secure customer relations
A wide choice of connectors to simplify your data flows
Easily connect to third-party platforms to enhance your customer service software's capabilities.
Salesforce
CRM
Freshdesk
Support
Emergency
Productivity
Efficy
CRM
Zendesk
CRM
Voxpay
Support
Easiware
CRM
Apizee
Support
Discover over 30 integrations
Concrete results, shared by our clients
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Elogie Siemp
Mathilde B.
Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Concrete results, shared by our clients
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
IRCEM
Frédéric S.
We felt a commitment from the whole team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is really attentive to our needs, all the new features that will be implemented tomorrow on the platforms are communicated to the teams, and the supervisors are always supported with respect to the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has improved the quality of customer service in two ways. We have increased the team's performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Elogie Siemp
Mathilde B.
Our agents can now access live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
They selected ViaDialog to transform their customer relations
IRCEM
Frederic S.
We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.
SNCF
Christine D.
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Asterix Park
David L.
ViaDialog is truly attentive to our needs; all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.
Sodexo Live
Dominique C.
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Lyon Airport
Florent T.
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Idea
Jonathan S.
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Travelski
Aurore Z.
ViaFlow has enhanced customer service quality in two areas. We have increased team performance and productivity, as well as customer satisfaction.
Partélios
Meryam T.
ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to production.
Elogie Siemp
Mathilde B.
Our agents can now access real-time data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Measurable results. Recognized performance.
From startups to large enterprises, thousands trust ViaDialog.
100%
Hybridization
+50%
Time-saving for agents
+70%
first contact resolution (FCR)
Deputy Director of the D2I
François Peyrodie
I particularly appreciate the ergonomics of ViaFlow. The platform is simple, smooth, and intuitive.
÷2
the cost of your customer relationship tools
Measurable results. Recognized performance.
From startups to large enterprises, thousands trust ViaDialog.
100%
Hybridization
+50%
Time-saving for agents
+70%
first contact resolution (FCR)
Deputy Director of the D2I
François Peyrodie
I particularly appreciate the ergonomics of ViaFlow. The platform is simple, smooth, and intuitive.
÷2
the cost of your customer relationship tools
The latest trends in customer relationship
The latest trends in customer relationship
Discover our articles for fresh insights and concrete solutions dedicated to improving customer relations.
ViaDialog FAQ – AI, Contact Center & Conversational Automation
ViaDialog FAQ – AI, Contact Center & Conversational Automation
What is ViaDialog and what does the platform do?
+ViaDialog is a French customer interaction management platform (CCaaS) enhanced by AI. It enables the automation, analysis, and optimization of calls, emails, chats, and omnichannel interactions. You can test ViaDialog products for free with our demo versions, allowing you to explore the basic features. Take advantage of this opportunity to discover how ViaDialog can meet your needs effectively and professionally.
What software solutions does ViaDialog provide?
+ViaDialog offers a comprehensive software suite dedicated to customer relations: • ViaFlow: orchestration of omnichannel journeys • ViaBrain: transcription, automatic summarization, and AI analysis • ViaSay: sovereign AI chatbot and voicebot • ViaSpeech: natural language callbots • ViaEngine: CCaaS API platform for technical teams Each software can be used individually or combined to create a fully automated and seamless customer experience.
Is ViaDialog compatible with my existing systems?
+Yes. ViaDialog connects seamlessly with CRMs (Salesforce, HubSpot, Odoo…), business applications, telecom systems, and SIP infrastructures. Deployment is possible in SaaS, On-Premise, or hybrid mode.
How is ViaDialog different from a traditional contact center solution?
+ViaDialog provides: • real-time AI assistance • automated processes and workflows • shorter handling times • higher first-contact resolution • a better experience for both agents and customers
How does ViaDialog use artificial intelligence?
+The ViaDialog AI suite includes: • real-time transcription • automatic call summaries • sentiment & intent analysis • smart categorization • AI-powered Agent Assist • natural-language chatbots & callbots
Is ViaDialog sovereign, secure, and GDPR-compliant?
+Yes. ViaDialog is 100% proprietary, fully hosted in France, GDPR-compliant, and ISO 22301 certified. No data is processed outside the EU.
What ROI can companies expect with ViaDialog?
+On average, companies see: • +70% first-contact resolution • up to −40% handling time • significant operational cost reduction A dedicated AI savings calculator is available to estimate the impact.
How can I book a demo or speak with an expert?
+You can request a personalized demo and get an answer within 24 hours using the Talk to an Expert button on the website.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Ready to take action? Let's discuss.
An expert will respond within 24 hours with concrete solutions tailored to your challenges.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Ready to take action? Let's discuss.
An expert will respond within 24 hours with concrete solutions tailored to your challenges.
🔒 Your data is safe. GDPR compliant, never shared.
Reinvent your customer relationships with Viadialog.
70% resolution on first contact
40% reduction in processing time
+30% customer satisfaction
GDPR Compliant & ISO 22301 Certified
Based in France, ARCEP registered operator
4.7/5 on +200 reviews
Ready to take action? Let's discuss.
An expert will respond within 24 hours with concrete solutions tailored to your challenges.
🔒 Your data is safe. GDPR compliant, never shared.