Artificial Intelligence for call campaigns
Apr. 30, 2020
Artificial intelligence (AI) tools can now be found at every stage of the customer journey!
Chatbots are useful for providing a first-level written response 24 hours a day. VoiceBots in voice servers are reliable for optimizing routing and automating up to 15% of call flows. Real-time detection of emotions enables agents to better manage their customer interactions, not to mention the plethora of statistical tools that help predict the evolution of customer needs.
Another area to benefit from AI is outbound calling campaigns, which are essential for generating new business opportunities. They require increasingly relevant tools to segment, plan, contact and close sales. Since the beginnings of telephone marketing in 1970, numerous campaign management solutions have been developed by a host of innovative publishers.
ViaDialog has also created a solution : ViaLeadsand has just added an AI module to enhance the experience of agents and prospects.
Answering machine detection has always been a key factor in campaign performance. Failing to do so reliably leads to lost productivity and frustration among callers, as well as a great deal of irritation among prospects...
ViaDialog, thanks to its solutions ViaSpeechsolutions, ViaDialog now provides its customers with a highly reliable tool that analyzes the flow of off-hook speech in real time, enabling them to qualify the existence of an answering machine announcement and the detection of the start of voicemail with over 99% efficiency.
Coupled with TTS solutions, this module can now be used to design call scenarios with automatic delivery of personalized messages to prospects' answering machines.
Agents gain a valuable assistant who saves them time and loss of motivation, and prospects no longer have to endure incomplete or irrelevant messages on their answering machine!
With ViaLeads, boost your sales efficiency by automating your outbound call campaigns!
To help you optimize your customer relationship management performance, ViaDialog has developed a call campaign industrialization solution.
ViaLeads is the 100% cloud solution natively combining several predictive call engines and a scripting tool specially developed for customer relations centers.
Obviously, these tools, and the Vialeads solution, are fully compliant with the legislation governing telephone canvassing (Bloctel, RGPD) and are designed exclusively for companies that also fully comply with them!
Our experts are at your disposal to help you with your projects.
Last update: December 06, 2021
