What is a customer service solution?

The ViaFlow customer service solution is an omnichannel SaaS platform designed by ViaDialog. It allows you to centralize all customer communication channels (voice, email, SMS, WhatsApp, Messenger, chat, video...) on a unified interface, with integrated monitoring, automation, and artificial intelligence.

Which channels are natively integrated into the ViaFlow customer service software?

The ViaFlow customer service software natively integrates all key customer service channels: - 📞 Voice (VoIP telephony, integrated softphone) - 💬 Online and video chat - ✉️ Email - 📲 SMS / MMS - 💬 WhatsApp Business and Messenger - 🔄 Social media (via connectors)

Can I evaluate the omnichannel solution ViaFlow?

Yes, you can test ViaDialog products for free with our demo versions. They allow you to explore the basic features. Take this opportunity to discover how ViaDialog can meet your needs effectively and professionally.

How do you know if the customer interaction management platform ViaFlow is the right solution?

If you are in charge of customer service, we are very likely to have relevant solutions, even for your most specific needs. Do not hesitate to consult one of our product specialists to discuss your project and see our solutions in action.

Do you offer specific pricing for small businesses?

Viadialog adapts to your needs, whatever the size of your business.

Do you offer subscriptions or annual contracts?

Yes, we offer annual contracts. With an annual contract, you benefit from continuous access to our platform and optimized rates, providing a convenient and advantageous solution for managing your contact centers. Contact us directly to discuss the details of our annual contracts and discover the specific benefits they can offer you.

Do you offer preferential rates for integration partners?

Yes, we offer preferential rates for partners. Please contact us directly to discuss your needs, and we will be happy to provide you with information about our advantageous rates and the terms suited to your business.

Does the ViaFlow customer service software allow for the automation of customer interactions?

Yes, the omnichannel platform ViaFlow integrates voice and text AI technologies (ASR, TTS, NLP, NLU) to automate the repetitive tasks of agents. It is possible to create no-code workflows, configure automated responses, use input assistance, or analyze customer intentions in real-time.

Is ViaFlow suitable for local authorities and public enterprises?

Yes, ViaFlow is used by many local authorities and public institutions. The solution is GDPR compliant, hosted in France, and allows for the efficient management of user requests across multiple channels with precise quality indicators.

Is ViaFlow hosted in France?

✅ Yes. ViaFlow is a sovereign solution, designed and hosted in France, in secure data centers. It is compliant with GDPR and certified ISO 22301, with billions of interactions processed each year.

Can we connect ViaFlow to an existing CRM?

Yes, ViaFlow offers native connectors to Salesforce, Microsoft Dynamics, Zendesk, HubSpot, Freshdesk, Easiware, Coheris, Odoo, and many others. An open REST API is also available to integrate with your business systems.

Do you need to be a developer to create scenarios in ViaFlow?

No. Thanks to its no-code editor, you can create your request management workflows, routing, escalation, or automated response without any technical skills. This allows you to easily customize the platform to your business use cases.

What is the average return on investment observed with ViaFlow?

According to customer feedback, ViaFlow allows: - A **ROI in less than 6 months** - Up to **50% time savings** for agents - A reduction of **25% turnover** - Doubling the requests handled in self-service.

Can we test ViaFlow or get a demo?

Yes, you can request a personalized demo on the site via the contact form or directly communicate with a Viadialog expert to assess your needs.

What French solution can replace Zendesk?

ViaFlow is a French alternative to Zendesk, designed for businesses and organizations seeking more customization, local hosting, and human project support. It offers the same key features (routing, tickets, automation, omnichannel) with a sovereign and modular approach.

Is there a SaaS customer relationship platform compatible with local authorities?

Yes, ViaFlow is specifically tailored for local communities, public establishments, and town halls. It integrates channels such as phone, email, SMS, WhatsApp, or Messenger, with workflows suited to the constraints of public service and a user-friendly interface for agents.

Which tool to choose to centralize customer messages (email, chat, SMS, social networks)?

ViaFlow allows you to centralize all customer messages regardless of the channel used, into a single interface. This includes incoming emails, WhatsApp conversations, voicemails, web chats, SMS, and social media. Each interaction is tracked, archived, and can be routed automatically according to business rules.

How to improve the management of incoming and outgoing calls in a customer service?

ViaFlow offers a complete telephony module, compatible with VoIP, featuring interactive voice response (IVR), queue management, intelligent forwarding, record retrieval, and real-time reporting. It is possible to manage your entire voice strategy with customized indicators and quality monitoring.

Is ViaFlow compliant with the GDPR?

Yes. ViaFlow is hosted in France, in secure cloud infrastructures. All processed data complies with GDPR. Agent authentication can be strengthened (SSO, LDAP), and each interaction is tracked in accordance with privacy regulations.

Which tools integrate with ViaFlow?

ViaFlow integrates with leading CRMs on the market (Salesforce, Microsoft Dynamics, Zoho), as well as with internal information systems via REST API. It is also possible to connect specific business tools through webhooks, databases, or custom gateways.

Can I automate customer responses with ViaFlow?

Yes. ViaFlow allows you to configure automation scenarios, standard responses, simple or advanced chatbots, and conditional triggers based on channels, keywords, or schedules. This saves time, streamlines the customer experience, and reduces the load on agents.

What is the best omnichannel French customer service tool?

ViaFlow is one of the best omnichannel customer service SaaS tools developed in France. It allows you to manage all your channels (voice, email, SMS, WhatsApp, social media, live chat) in a single intuitive platform, hosted in France and compliant with GDPR.