Compliance Management, IVR Designer ACD, Skill Groups, Agent Status and more

Release of 07/07/2022

1. Compliance management

New ability to define a post-call compliance grid for your agents to assess and identify gaps for improvement to meet organisational requirements.

2. IVR Designer ACD

Possibility to define the load distribution on the distribution groups via our IVR Designer on the ACD block.

3. Competence groups

It is now possible, in ViaFlow, to position your agents in skill groups and define their priorities.

4. Agent status

Your agents can now declare themselves available or unavailable on all interaction channels: Whatsapp, Email, Chat, Phone...

For the rest of the new features of this release, see below: 

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