Release of 07/07/2022
New ability to define a post-call compliance grid for your agents to assess and identify gaps for improvement to meet organisational requirements.
Possibility to define the load distribution on the distribution groups via our IVR Designer on the ACD block.
It is now possible, in ViaFlow, to position your agents in skill groups and define their priorities.
Your agents can now declare themselves available or unavailable on all interaction channels: Whatsapp, Email, Chat, Phone...