Humans and innovation at the heart of every interaction.
Humans and innovation at the heart of every interaction.
25 years of innovation in customer relationship management
For 25 years, ViaDialog has been shaping the future of customer interactions with innovative and effective solutions. Our expertise continues to evolve to meet the new challenges of customer relationships.
25 years of innovation in customer relationship management
For 25 years, ViaDialog has been shaping the future of customer interactions with innovative and effective solutions. Our expertise continues to evolve to meet the new challenges of customer relationships.
25 years of innovation in customer relationship management
For 25 years, ViaDialog has been shaping the future of customer interactions with innovative and effective solutions. Our expertise continues to evolve to meet the new challenges of customer relationships.
A unique ecosystem
Telecom operator, software publisher, and cloud hosting provider, we offer solutions tailored to each business. From telephone connectivity to automated interactions, our integrated approach optimizes every customer contact.
A unique ecosystem
Telecom operator, software publisher, and cloud hosting provider, we offer solutions tailored to each business. From telephone connectivity to automated interactions, our integrated approach optimizes every customer contact.
A unique ecosystem
Telecom operator, software publisher, and cloud hosting provider, we offer solutions tailored to each business. From telephone connectivity to automated interactions, our integrated approach optimizes every customer contact.
Add-Ons and specialized AI to enhance customer experience
Add-Ons and specialized AI to enhance customer experience
The values of ViaDialog define who we are and what we bring to our customers.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
Diversité
AI modules to help agents manage complex interactions efficiently.
Workflows
Our AI automates customer interactions: transcription, summarization, sentiment analysis, and multi-channel integration for optimized service.
Intégrité
Enhance service quality and boost sales with intelligent supervision of customer interactions.
An AI Lab in the heart of Brittany
In Lannion, our AI Lab brings together experts, including doctors in artificial intelligence and data scientists, to create sovereign solutions. Thanks to our researchers, we develop cutting-edge technologies to ensure security and confidentiality in every customer interaction.
An AI Lab in the heart of Brittany
In Lannion, our AI Lab brings together experts, including doctors in artificial intelligence and data scientists, to create sovereign solutions. Thanks to our researchers, we develop cutting-edge technologies that ensure security and confidentiality.
An AI Lab in the heart of Brittany
In Lannion, our AI Lab brings together experts, including doctors in artificial intelligence and data scientists, to create sovereign solutions. Thanks to our researchers, we develop cutting-edge technologies to ensure security and confidentiality in every customer interaction.
Reinventing the customer experience
Our ambition is to push the boundaries of technology to offer seamless, intuitive, and increasingly human experiences. Through AI and our innovative solutions, we are shaping a future where every interaction strengthens the relationship between brands and their customers, anticipating their needs and simplifying their journey.
Reinventing the customer experience
Our ambition is to push the boundaries of technology to offer seamless, intuitive, and increasingly human experiences. Through AI and our innovative solutions, we are shaping a future where every interaction strengthens the relationship between brands and their customers, anticipating their needs and simplifying their journey.
Reinventing the customer experience
Our ambition is to push the boundaries of technology to offer seamless, intuitive, and increasingly human experiences. Through AI and our innovative solutions, we are shaping a future where every interaction strengthens the relationship between brands and their customers, anticipating their needs and simplifying their journey.
Add-Ons and specialized AI to enhance customer experience
+25
Years of expertise
+200
Companies supported in Europe
+100M
Customer interactions managed each year
3 implementations in France
Paris, Lannion & Strasbourg 🇫🇷
99.9%
QoS in 2023
50%
Women in our teams
+25
Years of expertise
+200
Companies supported in Europe
+100M
Customer interactions managed each year
3 innovation hubs
Paris, Lannion & Strasbourg 🇫🇷
99.9%
QoS in 2023
50%
Women in our teams
+25
Years of expertise
+200
Companies supported in Europe
+100M
Customer interactions managed each year
3 innovation hubs
Paris, Lannion & Strasbourg 🇫🇷
99.9%
QoS in 2023
50%
Women in our teams
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for peace of mind
Continuous innovation with our AI laboratory in Bretagne
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for peace of mind
Continuous innovation with our AI laboratory in Bretagne
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for peace of mind
Continuous innovation with our AI laboratory in Bretagne
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!