Capture every detail with the transcription of conversations
Agent Assist offers real-time transcription that converts every interaction into text, making documentation and tracking easier. Utilizing advanced NLP algorithms, this feature ensures accurate and fast transcription, providing a comprehensive view of each conversation.
Easily access the conversation documentation.
More efficient management of cases, without loss of information.
Improve the tracking of interactions and compliance
Reduce the need for manual note-taking.
Capture every detail with the transcription of conversations
Agent Assist offers real-time transcription that converts every interaction into text, making documentation and tracking easier. Utilizing advanced NLP algorithms, this feature ensures accurate and fast transcription, providing a comprehensive view of each conversation.
Easily access the conversation documentation.
More efficient management of cases, without loss of information.
Improve the tracking of interactions and compliance
Reduce the need for manual note-taking.
Capture every detail with the transcription of conversations
Agent Assist offers real-time transcription that converts every interaction into text, making documentation and tracking easier. Utilizing advanced NLP algorithms, this feature ensures accurate and fast transcription, providing a comprehensive view of each conversation.
Easily access the conversation documentation.
More efficient management of cases, without loss of information.
Improve the tracking of interactions and compliance
Reduce the need for manual note-taking.
React with precision and speed with intelligent responses.
From now on, your agents receive contextual and relevant response suggestions based on a thorough analysis of interactions. The AI uses dynamic databases that you can update at any time to provide accurate responses, leveraging conversation histories and customer data.
Reduce the search time.
Improve the accuracy of the answers.
Reduce response times.
React with precision and speed with intelligent responses.
From now on, your agents receive contextual and relevant response suggestions based on a thorough analysis of interactions. The AI uses dynamic databases that you can update at any time to provide accurate responses, leveraging conversation histories and customer data.
Reduce the search time.
Improve the accuracy of the answers.
Reduce response times.
React with precision and speed with intelligent responses.
From now on, your agents receive contextual and relevant response suggestions based on a thorough analysis of interactions. The AI uses dynamic databases that you can update at any time to provide accurate responses, leveraging conversation histories and customer data.
Reduce the search time.
Improve the accuracy of the answers.
Reduce response times.
Instant answers to frequently asked questions thanks to the FAQ Bot
Designed to go beyond generic answers, the FAQ Bot integrates and utilizes a comprehensive knowledge base, including articles, detailed guides, and your company's technical documentation. The FAQ Bot focuses on consulting existing resources to provide accurate and well-informed answers.
Instant answers to frequently asked questions thanks to the FAQ Bot
Designed to go beyond generic answers, the FAQ Bot integrates and utilizes a comprehensive knowledge base, including articles, detailed guides, and your company's technical documentation. The FAQ Bot focuses on consulting existing resources to provide accurate and well-informed answers.
Instant answers to frequently asked questions thanks to the FAQ Bot
Designed to go beyond generic answers, the FAQ Bot integrates and utilizes a comprehensive knowledge base, including articles, detailed guides, and your company's technical documentation. The FAQ Bot focuses on consulting existing resources to provide accurate and well-informed answers.
Your AI assistant never sleeps, other features await you.
Automation & Integration
Interacts with third-party applications to modify or retrieve information automatically.
Automation & Integration
Interacts with third-party applications to modify or retrieve information automatically.
Automation & Integration
Interacts with third-party applications to modify or retrieve information automatically.
Notes & summary in the CRM
Automatically send notes and summaries to your CRM to enrich customer knowledge.
Notes & summary in the CRM
Automatically send notes and summaries to your CRM to enrich customer knowledge.
Notes & summary in the CRM
Automatically send notes and summaries to your CRM to enrich customer knowledge.
Actions to follow
Suggest contextual steps to follow in order to effectively resolve customer requests.
Actions to follow
Suggest contextual steps to follow in order to effectively resolve customer requests.
Actions to follow
Suggest contextual steps to follow in order to effectively resolve customer requests.
Our clients talk about us
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two aspects. We have increased the performance and productivity of the team, as well as customer satisfaction.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Questions? Just ask.
Can I test Agent Assist?
Does Agent Assist require specific training for my agents?
Do you offer specific pricing for small businesses?
Can Agent Assist integrate with the tools I already use, like Salesforce or Zendesk?
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!