" ChatGPT, what impact will you have on the customer relationship? "
Launched by the start-up OpenAI, ChatGPT has been making quite some noise… virtual noise! This astonishing artificial intelligence fascinates as much as it frightens. If this innovation is stirring up the web, it’s because it could very well revolutionize the digital sphere. And while ChatGPT itself claims that its purpose is not to replace Google, Yahoo!, or even Bing, it could strongly enhance their capabilities.
As we explained exclusively in our last article “ At night, all ChatGPTs are gray “, the uniqueness of ChatGPT, based on GPT-3, is its specialization in dialogue, after phases of reinforcement learning conducted with “human coaches.” This results in relevant, reasoned answers, with no obvious syntax or semantic errors, exchanges that retain the memory of information given or modified along the way.
We were curious to know what this new deafening phenomenon had (itself) to say about its impact on customer relations! Yes, because ChatGPT can generate an article from A to Z in just a few seconds. If you're lacking inspiration, you know what to do 😉!
The answer to follow...
“ ChatGPT, can you write me an article about your impact on customer relations? ”
“ Of course! With the rise of artificial intelligence (AI), many sectors are looking for ways to use this technology to improve their customer relationships. One of the most promising tools in this area is the model of automatic processing of language (NLP) known as GPT-3.
GPT-3, developed by OpenAI, is capable of understanding and generating text very naturally. This means it can be used to simulate conversations between a customer and a support agent, for example, or to generate automatic responses to frequently asked questions.
Chatbots based on GPT-3 can help companies provide customer support 24/7, even when call centers are closed. These chatbots can also help reduce the costs associated with customer support since they can handle many customers simultaneously and do not require staff to constantly monitor conversations.
Furthermore, chatbots based on GPT-3 can improve the customer experience by providing faster and more accurate responses than humans could offer. This can also help companies gather feedback and information about their clientele, as conversations can be analyzed to reveal trends and potential dissatisfaction.
It is important to note, however, that this technology is still evolving, and it is necessary to use it in compliance with customer data, transparency, and continuity of customer service.
In conclusion, chatbots based on GPT-3 represent an opportunity for companies to enhance their customer relations by providing faster, more accurate, and more cost-effective support. It is important to keep an eye on the advancements in this technology to understand how it can be used ethically and effectively to improve customer interactions. ”
It is clear that ChatGPT is a powerful tool that companies can utilize for various customer experience purposes. Nevertheless, in its current form, this AI primarily uses a chatbot to interact with several “static” sources of information. While ChatGPT is indeed an incredible leap forward, unmatched in AI technology, it is not designed -for the moment- to meet set goals or respond to the requirements of a specific use case within a contact center.
Finally, as Sam Altman, one of the co-founders of OpenAI, aptly stated, “ ChatGPT is incredibly limited but good enough at some things to create a misleading impression of greatness. It’s a mistake to be relying on it for anything important right now. It’s a preview of progress; we have lots of work to do on robustness and truthfulness. ”
(TR: ChatGPT is incredibly limited but good enough at some things to create a misleading impression of greatness. It’s a mistake to rely on it for anything important right now. It’s a preview of progress; we have lots of work to do on robustness and truthfulness.)
