Artificial Intelligence at the service of call campaigns
Artificial intelligence (AI) tools are now present at every stage of customer journeys!
Chatbots are useful for providing a first level of written response 24/7. VoiceBots in voice servers are reliable for optimizing routing and automating up to 15% of call flows. Real-time emotion detection allows agents to better manage their customer interactions, not to mention the plethora of statistical tools that help anticipate the evolution of customer needs.
Another area benefiting from AI is outbound call campaigns, essential for generating new business opportunities. They require increasingly relevant tools to segment, plan, contact, and close sales. Since the early days of telemarketing in 1970, numerous campaign management solutions have been developed by a multitude of innovative publishers.
ViaDialog has also created a solution: ViaLeads, and has just added an AI module to enhance the experience of agents and prospects.
The detection of answering machines has always been a crucial challenge in campaign performance. Failing to achieve reliable detection leads to loss of productivity and frustration among tele-actors, as well as a lot of irritation among prospects...
ViaDialog, thanks to its ViaSpeech solutions, now provides its clients with a very reliable tool that analyzes in real time the speech flow upon pickup to qualify with over 99% effectiveness the existence of an answering machine announcement and the detection of the initial tone of voicemail.
Coupled with TTS solutions, this module now allows for the design of call scenarios with automatic deposition of personalized messages on the prospects' answering machines.
Agents gain a valuable assistant that saves them time and loss of motivation, and prospects no longer receive incomplete or off-topic messages on their answering machines!
With ViaLeads, boost your commercial effectiveness by automating your outbound call campaigns!
To help you optimize your customer relationship management performances, ViaDialog has developed a solution for industrializing outbound campaign calls.
ViaLeads is the 100% cloud solution that natively combines multiple predictive dialer engines and a scripting tool specially developed for customer relationship centers.
Of course, these tools, and the ViaLeads solution, are fully compliant with regulations governing telemarketing (Bloctel, GDPR) and are exclusively intended for companies that also fully comply!
Our experts are at your complete disposal to assist you with your projects.
Last updated on: December 6, 2021
