ChatGPT competing with Google's new AI, "Bard"
On Monday, February 6, 2023, Google announced the launch (in the form of a test with "trusted testers" before the final deployment to the general public) of Bard, a conversational AI powered by its language model for dialogue applications. The group indicates it wants to soon offer “AI-powered features in the search engine, which provide complex information and multiple perspectives in accessible formats.”
Specifically, Bard allows Google to respond to ChatGPT, the AI with a broad range of applications from OpenAI that has been shaking up the web since its famous launch. Undeniably, 2023 is the year of AI par excellence: the launch of ChatGPT has truly sent a loud alarm signal to the Tech Giants!
What about customer relations?
A Promising Future for Customer Relations?
Arrived (already) at the age of artificial intelligence, chatbots are now truly revolutionizing customer relations. And having a conversational assistant is becoming accessible to everyone. Moreover, since the first tentative steps of conversational agents in the 1960s, these technologies have evolved significantly and are becoming increasingly sophisticated. It is evident today that AI offers a faster, more personalized, and efficient customer experience thanks to the analysis of large amounts of data and the automation of certain time-consuming tasks for customer service representatives... Nevertheless, these models go further: they are more flexible and powerful than traditional conversational assistants that are often designed for specific uses, such as answering questions or performing predefined actions. Most importantly, these "new" language models can significantly improve over time through interaction thanks to the features of « machine learnings », making them more effective and accurate! A true revolution enabling adaptation to customer behavior, based on, for example, discussion/purchase history.
However, these improvements can also raise ethical and privacy questions. Indeed, language models can be trained on sensitive data and used for potentially malicious applications. For this reason, they must be used with great care to assure consumers that sensitive data and information are well protected.
ViaDialog Ready to Meet All Customer Relations Challenges!
This desire to place conversational AI at the service of customer relations is at the heart of our concerns. Our roadmap is clear: to ensure that our technologies, developed on complex architectures, provide high reliability exceeding market tools. ViaDialog already integrates state-of-the-art neural building blocks in a controlled and tested environment, in production. And we continue to significantly improve our services and innovate to offer even smoother and more efficient dialogue systems, 100% made in France!
And you, are you ready to discover how we can help you? Contact us!
