Voicebot: Conversational assistant for customer relationship
Thanks to the rise of Alexa, Siri, Cortana, and Google Now, the automation and hybridization of customer interactions are now at the heart of companies' strategies for their contact centers. Artificial Intelligence technologies are now mature enough to recognize speech, detect emotions, understand language, manage a dialogue, and provide a response in synthesized speech. Since 2015, we have been working at ViaDialog on these exciting topics. In 2018, we acquired a license for the source code of Telispeech, one of the best speech recognition technologies in the French language, initially developed by CNET. Since then, we have opened a research and development lab in Lannion where our engineers have developed a complete suite of software, ViaSpeech, to provide operational and deployable solutions quickly on your voice servers. We provide our solutions to over 30 large clients in France and our conversational assistants already handle over 40 million calls per year, to the great benefit of clients and agents. The former are satisfied with a service without waiting, efficient and always available. The latter see the quality of their work improve as they are relieved of repetitive low-value tasks. We are pleased to offer you our White Paper: “VoiceBot, conversational assistants for customer relations.” In it, you will find a summary of the state of the art, our methodological approach, an overview of regulations, and client cases. Thanks to Arnaud Tarry, Eric Lamandé, Claire Simon, Pedro Rodriguez, Iker Morales, Caroline Etienne, Alexandre Joly, Alexandra Pinto, Laurence Hoffnung, Raphaël Loucheux for their contribution to the writing. They are at your disposal to study your needs and propose tailored, cost-effective solutions that will significantly improve your customer relations. And if you wish to test one of our voice assistants, we invite you to dial 1064 😉
