Artificial Intelligence for call campaigns

Artificial intelligence (AI) tools are now found at all stages of the customer journey!

Chatbots are useful for providing a first level of written response 24 hours a day. VoiceBots in voice servers are reliable for optimising routing and automating up to 15% of call flows. Real-time emotion detection allows agents to better manage their customer interactions, not to mention the plethora of statistical tools to predict changing customer needs.

Another area to benefit from AI is outbound calling campaigns, which are essential for generating new business opportunities. They require increasingly relevant tools to segment, plan, contact and close sales. Since the beginning of telephone marketing in 1970, a large number of campaign management solutions have been developed by a multitude of innovative vendors.

ViaDialog has also created a solution: ViaLeads , and has just added an AI module to improve the experience of agents and prospects.

 

Responder detection has always been a key issue in campaign performance. Failure to do so reliably leads to lost productivity and frustration among callers, as well as much irritation among prospects...

ViaDialog, thanks to its solutions ViaSpeechViaDialog, thanks to its solutions, now provides its customers with a very reliable tool which analyses in real time the flow of speech on the off-hook to qualify with more than 99% of effectiveness, the existence of an answering machine announcement and the detection of the tone at the beginning of the voice mail.

Coupled with TTS solutions, this module allows, from now on, to design call scenarios with automatic deposit of personalized messages on the prospects' answering machines.

Agents gain a valuable assistant This saves them time and loss of motivation, and prospects no longer have to deal with incomplete or irrelevant messages on their answering machine!

With ViaLeads, boost your sales efficiency by automating your outbound call campaigns!

To enable you to optimise your customer relationship management performance, ViaDialog has developed a solution solution for the industrialisation of campaigns.

ViaLeads is the 100% cloud-based solution that natively combines several predictive call engines and a scripting tool specially developed for customer relationship centres.

Obviously, these tools, and the Vialeads solution, are fully compliant with the legislation governing telephone canvassing (Bloctel, RGPD) and are exclusively intended for companies that also fully comply with them!

Our experts are at your disposal to help you accompany in your projects.

Update of the article: 06 December 2021

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