Automate the evaluation of your customer service quality
Carefully evaluate each interaction in real time to ensure consistent quality and continuous improvement.
Use detailed reports to adjust procedures and operational strategies.
Access interactive dashboards for efficient and quick performance management.
Automate the evaluation of your customer service quality
Carefully evaluate each interaction in real time to ensure consistent quality and continuous improvement.
Use detailed reports to adjust procedures and operational strategies.
Access interactive dashboards for efficient and quick performance management.
Automate the evaluation of your customer service quality
Carefully evaluate each interaction in real time to ensure consistent quality and continuous improvement.
Use detailed reports to adjust procedures and operational strategies.
Access interactive dashboards for efficient and quick performance management.
AI is reinventing Quality Monitoring
Our sovereign AI evaluates all interactions without bias, providing reliable data and continuous analysis to optimize performance.
Combine the effectiveness of AI with human expertise to enhance automatic assessments with manual and decision-making criteria.
Integrate AI and human assessments into custom dashboards for simplified management and a comprehensive view of performance.
AI is reinventing Quality Monitoring
Our sovereign AI evaluates all interactions without bias, providing reliable data and continuous analysis to optimize performance.
Combine the effectiveness of AI with human expertise to enhance automatic assessments with manual and decision-making criteria.
Integrate AI and human assessments into custom dashboards for simplified management and a comprehensive view of performance.
AI is reinventing Quality Monitoring
Our sovereign AI evaluates all interactions without bias, providing reliable data and continuous analysis to optimize performance.
Combine the effectiveness of AI with human expertise to enhance automatic assessments with manual and decision-making criteria.
Integrate AI and human assessments into custom dashboards for simplified management and a comprehensive view of performance.
Measure the impact on performance and quality
+40%
increasing the first contact success rate
+30%
time savings in training procedures
+50%
stress reduction related to conflict management
Improvement of QoS
We were able to improve the agents' practice, particularly on calls. We have a better pickup rate and a better quality of service.
Mathilde B.
+35%
of reducing the processing error rate
+40%
increasing the first contact success rate
+30%
time savings in training procedures
+50%
stress reduction related to conflict management
Improvement of QoS
We were able to improve the agents' practice, particularly on calls. We have a better pickup rate and a better quality of service.
Mathilde B.
+35%
of reducing the processing error rate
Key benefits for effective customer service
Support
Provide personalized support to your advisors to maximize their effectiveness and satisfaction.
Support
Provide personalized support to your advisors to maximize their effectiveness and satisfaction.
Support
Provide personalized support to your advisors to maximize their effectiveness and satisfaction.
Simplified management
Simplify performance management with intuitive and automated tools for optimal monitoring.
Simplified management
Simplify performance management with intuitive and automated tools for optimal monitoring.
Simplified management
Simplify performance management with intuitive and automated tools for optimal monitoring.
Continuous improvement
Establish a culture of excellence through constant evaluations and feedback.
Continuous improvement
Establish a culture of excellence through constant evaluations and feedback.
Continuous improvement
Establish a culture of excellence through constant evaluations and feedback.
Our clients talk about us
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. In addition, our advisors gain in efficiency and comfort! The solution is perfectly suited to teleworking, which is becoming a rule.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs. Every new feature deployed on the platforms is systematically communicated to the teams, with personalized support from supervisors.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Aurore Zucchiatti
Customer Service Director
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have real-time data thanks to the dashboard […]. This allows them to adjust their calls regarding the time spent with tenants. If they see that the calls are numerous, they shorten them.
Florent Tanguy
Customer Relationship Manager
ViaSay's chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog provided us with personalized support, from the design of the ViaFlow solution to its implementation in production.
Questions? Just ask.
Can I test the Quality Monitoring?
What types of custom reports are available?
How is the data protected?
Is Quality Monitoring suitable for all sectors?
How is the implementation phase going?
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed each year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!