ViaDialog is delighted to be taking part in the 2020 edition of AI Paris, where we'll be presenting ViaSpeech, our natural language-enabled IVR solution. ViaSpeech is the fruit of the alliance of our artificial intelligence tools (ASR, NLP/NLU) and our knowledge of the world of customer relations, having enabled our teams to develop real expertise in the field of conversational voice AI. With ViaSpeech, ViaDialog is deploying a modular solution enabling large-scale implementation of voice assistants in less than 100 days, without the need for third-party services. Based on the Telispeech transcription brick acquired in 2017, ViaDialog is formalizing the ViaSpeech software suite for the creation and management of conversational assistants for large enterprises. Natively compatible with telecom infrastructure management software packages (Genesys, Avaya, Cisco, Asterisc), our solution has been designed to be deployed in corporate datacenters with a small hardware footprint. At AI Paris 2020, come and meet our team at stand E33, and chat with Arnaud TARRY, head of the AI department, during the two workshops we'll be running. First of all, on Monday September 14 at 2.30pm, in room 7, we'll be showing you how AI enables operational gains for your customer relations centers thanks to the hybridization of voice exchanges through examples and production use cases. Learn more about the tools implemented through examples and use cases that have enabled major companies to increase customer satisfaction and improve the efficiency of their customer relations centers by significantly reducing the number of polluting calls requiring a bounce. What's more, on Tuesday September 15 at 2:00 pm, in Room 6, you'll hear about the implementation of a conversational greeting assistant on the voice servers of a major French insurer, in less than 90 days. Share with our teams the major stages in the implementation of a customer relations solution that will help qualify and direct several million calls a year by the end of 2020.

Take advantage of AI Paris to learn more about our VoiceBot and CallBot solutions, which will enable you to optimize the distribution of your call flows by automating the greeting of your customers, and allow your call center agents to concentrate on their high value-added actions. For more information on our workshops, click here: https://www.bigdataparis.com/