Conversational & voice AI: ViaSpeech

Modernize your phone reception with a sovereign AI callbot

Automate your phone reception with a sovereign voice AI capable of understanding every call, directing your clients instantly, and enhancing your teams' productivity.

Natural Language Understanding

Intelligent Call Routing

Seamless Integration

Data hosted in France

⏱ Response within 24h – No commitment

DESIGNED
AND HOSTED
IN FRANCE

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Modernize your phone reception with a sovereign AI callbot

Automate your phone reception with a sovereign voice AI capable of understanding every call, directing your clients instantly, and enhancing your teams' productivity.

Natural Language Understanding

Intelligent Call Routing

Seamless Integration

Data hosted in France

⏱ Response within 24h – No commitment

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
logo rgpd
Conversational AI

Modernize your phone reception with a sovereign AI callbot

Automate your phone reception with a sovereign voice AI capable of understanding every call, directing your clients instantly, and enhancing your teams' productivity.

Natural Language Understanding

Intelligent Call Routing

Seamless Integration

Data hosted in France

⏱ Response within 24h – No commitment

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
logo rgpd
hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

Conversational Voice AI: The Future of Your Call Reception

Conversational Voice AI: The Future of Your Call Reception

Conversational Voice AI: The Future of Your Call Reception

Manage large-scale calls

Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.

AI assistant
Manage large-scale calls

Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.

AI assistant
Manage large-scale calls

Handle thousands of simultaneous calls and millions per year, with over 98% reliability thanks to our proven technology.

AI assistant
A sovereign technology without compromise

Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.

call transcription
A sovereign technology without compromise

Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.

call transcription
A sovereign technology without compromise

Benefit from a locally hosted solution, with low latency and high availability, to ensure performance even during peak activity.

call transcription
Deploy an intelligent callbot

Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.

chart analysis
Deploy an intelligent callbot

Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.

chart analysis
Deploy an intelligent callbot

Offer a voice assistant capable of understanding, processing, and redirecting customer requests automatically, 24/7.

chart analysis
Create customized dialogues

Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.

task segmentation
Create customized dialogues

Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.

task segmentation
Create customized dialogues

Customize your voice scenarios with a business corpus manager to provide a smooth and consistent experience.

task segmentation
Continuously improve your interactions

Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.

continuous improvement
Continuously improve your interactions

Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.

continuous improvement
Continuously improve your interactions

Enjoy adaptive algorithms to adjust your pathways and refine the effectiveness of your responses in real time.

continuous improvement

A transcription designed for your field realities

Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.

Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.

Why choose SpeechAI?

Optimized STT engine

Constant precision

Keywords, silences, hesitations

100% usable data

A transcription designed for your field realities

Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.

Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.

Why choose SpeechAI?

Optimized STT engine

Constant precision

Keywords, silences, hesitations

100% usable data

A transcription designed for your field realities

Unlike generic solutions on the market, ViaSpeech is trained on industry-specific corpora to better understand your clients, even in complex or noisy contexts. It adapts to accents, rephrasings, hesitations — and provides a useful transcription, not just a technical one.

Every conversation becomes actionable: whether to feed a callbot, enrich a ticket, produce evidence, or supervise quality.

Why choose SpeechAI?

Optimized STT engine

Constant precision

Keywords, silences, hesitations

100% usable data

Give intelligence to your conversations

ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.

It is a layer of conversational intelligence that transforms a voice stream into a source of business value.

The advantages of our conversational AI solution:

Structured summary

Identification of intent

Emotion detection

Compatible AI co-drivers

Give intelligence to your conversations

ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.

It is a layer of conversational intelligence that transforms a voice stream into a source of business value.

The advantages of our conversational AI solution:

Structured summary

Identification of intent

Emotion detection

Compatible AI co-drivers

Give intelligence to your conversations

ViaSpeech does not just transcribe: it understands. Thanks to the embedded semantic analysis, the solution identifies intentions, tone, key moments of tension or dissatisfaction, and can automatically trigger actions or internal alerts.

It is a layer of conversational intelligence that transforms a voice stream into a source of business value.

The advantages of our conversational AI solution:

Structured summary

Identification of intent

Emotion detection

Compatible AI co-drivers

Benefit from the power of our sovereign AIs

Benefit from the power of our sovereign AIs

What ViaSpeech can do for you

+96%

Call Pattern Recognition

+15%

Automatically processed calls

-80%

A rerouting

Contact Center Director

David Lunel

A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.

+20 points

Quality of Service

What ViaSpeech can do for you

+96%

Call Pattern Recognition

+15%

Automatically processed calls

-80%

A rerouting

Contact Center Director

David Lunel

A callbot based on natural language recognition has been implemented to replace the traditional DTMF IVR.

+20 points

Quality of Service

A sovereign technology at the heart of Brittany

A sovereign technology at the heart of Brittany

A sovereign technology at the heart of Brittany

01.

Security and performance

Enjoy a secure and high-performance infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.

02.

Local innovation

03.

Strategic independence

04.

Support and assistance

01.

Security and performance

Enjoy a secure and high-performance infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.

02.

Local innovation

03.

Strategic independence

04.

Support and assistance

Security and performance

Enjoy a secure and highly performant infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.

Security and performance

Enjoy a secure and highly performant infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.

Local innovation

Our AI Lab, based in Brittany, is dedicated to technological innovation. We create cutting-edge solutions that meet the specific needs of your business while remaining independent of foreign technologies.

Local innovation

Our AI Lab, based in Brittany, is dedicated to technological innovation. We create cutting-edge solutions that meet the specific needs of your business while remaining independent of foreign technologies.

Strategic independence

Ensure strategic independence by using our sovereign technologies. Avoid dependencies on foreign suppliers and have full control over your technological infrastructure.

Strategic independence

Ensure strategic independence by using our sovereign technologies. Avoid dependencies on foreign suppliers and have full control over your technological infrastructure.

Support and assistance

Benefit from support by a team of PhDs and data scientists to ensure optimal implementation and maximized use of our AI solutions. Rethink your interactions, offer an exceptional customer experience, transform your interactions into opportunities.

Support and assistance

Benefit from support by a team of PhDs and data scientists to ensure optimal implementation and maximized use of our AI solutions. Rethink your interactions, offer an exceptional customer experience, transform your interactions into opportunities.

Your conversational assistant in natural language

Your conversational assistant in natural language

Your conversational assistant in natural language

01.

Listen

Active listening, powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, every interaction begins with intelligent and proactive listening.

02.

Understand

03.

Reply

01.

Listen

Active listening, powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, every interaction begins with intelligent and proactive listening.

02.

Understand

03.

Reply

Listen

Active listening powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, each interaction begins with smart and proactive listening.

Listen

Active listening powered by AI. Our conversational AI accurately captures voice or text, identifies keywords, and perceives contextual signals. Whether through a voicebot, an IVR, or another channel, each interaction begins with smart and proactive listening.

Understand

Beyond words: understanding intention. Through natural language processing (NLP), our AI comprehends even implicit requests, detects emotions, and adapts its responses. It analyzes the user's intentions in real time to respond smoothly and appropriately.

Understand

Beyond words: understanding intention. Through natural language processing (NLP), our AI comprehends even implicit requests, detects emotions, and adapts its responses. It analyzes the user's intentions in real time to respond smoothly and appropriately.

Reply

Useful, natural, and instant answers. The AI does not just respond: it acts. It provides solutions, automates simple actions, intelligently redirects to the right contacts when necessary, and continuously learns to adapt to each business context.

Reply

Useful, natural, and instant answers. The AI does not just respond: it acts. It provides solutions, automates simple actions, intelligently redirects to the right contacts when necessary, and continuously learns to adapt to each business context.

Easily interface conversational AI with your existing solutions

Accompany your teams by integrating ViaSpeech with the main telephony platforms (MRCP, GCP, Websocket) to centralize all customer interactions in real-time, whether they are calls, emails, messages, or social media.

Optimize the customer experience and the performance of your teams with a sovereign conversational and voice AI designed to automate, streamline, and personalize each interaction across all your communication channels.

Native connection

Connect natively to the main call center telephony platforms via MRCP, GCP, and Websocket.

viaspeech collecte card
viaspeech collecte card
viaspeech collecte card

Intelligent customer journeys

Use our specialized tools to create effective customer journeys and maximize the recognition of call patterns with our NLP/NLU suite.

viaspeech collecte card
viaspeech collecte card
viaspeech collecte card

Expert support

Leverage our project management expertise for ongoing support, ensuring adherence to deadlines and budgets.

viaspeech collecte card
viaspeech collecte card
viaspeech collecte card

Your projects are structured and supported by our teams

Concrete results, shared by our clients

IRCEM

Frederic S.

We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.

IRCEM

Frederic S.

We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Asterix Park

David L.

ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.

Asterix Park

David L.

ViaDialog is truly attentive to our needs, all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.

Sodexo Live

Dominique C.

The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!

Sodexo Live

Dominique C.

The solutions offered by ViaDialog are very flexible and intuitive. The product fits our needs perfectly. Moreover, our consultants gain in efficiency and comfort!

Lyon Airport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

Lyon Airport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

Idea

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.

Idea

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.

Travelski

Aurore Z.

ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.

Travelski

Aurore Z.

ViaFlow has improved the quality of customer service in two aspects. We have increased the team's performance and productivity, as well as customer satisfaction.

Partélios

Meryam T.

ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.

Partélios

Meryam T.

ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.

Elogie Siemp

Mathilde B.

Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.

Elogie Siemp

Mathilde B.

Our agents can now have live data thanks to the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.

Concrete results, shared by our clients

IRCEM

Frederic S.

We felt the involvement of the entire team in the success of our project, as it was also ViaDialog's project.

SNCF

Christine D.

We have reduced the number of requests received by our customer support team on Zendesk by 50%.

Asterix Park

David L.

ViaDialog is truly attentive to our needs; all the new features that are implemented on the platforms tomorrow are communicated to the teams, and the supervisors are always supported in maintaining the quality of customer relations.

Sodexo Live

Dominique C.

The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.

Lyon Airport

Florent T.

The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.

Idea

Jonathan S.

ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.

Travelski

Aurore Z.

ViaFlow has enhanced customer service quality in two areas. We have increased team performance and productivity, as well as customer satisfaction.

Partélios

Meryam T.

ViaDialog has perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to production.

Elogie Siemp

Mathilde B.

Our agents can now access real-time data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.

Frequently Asked Questions

What is a voice AI and how does it differ from a traditional IVR (DTMF)?

+

A voice AI analyzes human speech in natural language to understand caller intentions and respond in real-time. Unlike a touch-tone IVR (DTMF), ViaSpeech’s AI callbot comprehends natural phrases (“I want to speak to billing”) and automatically directs callers to the appropriate department, eliminating frustration and wait times.

How does an AI-powered callbot function?

+

ViaSpeech's AI callbot integrates three technologies: • Speech-to-Text (STT) for transcribing voice into text, • Natural Language Understanding (NLU) for analyzing semantics, • Text-to-Speech (TTS) for generating a natural verbal response. Outcome: a seamless and automated telephone reception available 24/7.

What tangible benefits does voice AI bring to customer service?

+

ViaSpeech's voice AI offers: • a reduction in wait times by over 40%, • a first-contact resolution rate exceeding 70%, • automated handling of 80% of recurring calls. It enhances customer satisfaction while reducing agent workload.

What is the cost of an AI callbot solution like ViaSpeech?

+

The cost depends on the call volume, the number of voice scenarios, and integrations (CRM, telephony, etc.). ViaSpeech offers a flexible model suited for both SMEs and large corporations, with measurable ROI from the very first months. 👉 A free demo allows estimation of potential savings.

Is ViaSpeech compatible with my telecommunication infrastructure?

+

Yes. ViaSpeech integrates natively with leading call center solutions (Genesys, Avaya, Twilio, Cisco, 3CX, etc.) via API or MRCP/WebSocket protocol. No redesign is necessary: the implementation is quick and supported by our experts.

What is the speech recognition accuracy of ViaSpeech?

+

ViaSpeech's sovereign STT engine achieves up to 98% reliability, even in noisy environments. It has been trained on French business-specific corpora, enabling it to understand the accents, hesitations, and reformulations unique to each sector.

Where is the data processed by ViaSpeech hosted?

+

All data is hosted in France, within ISO 22301 certified data centers. ViaSpeech is fully compliant with GDPR: no data is transferred outside the EU, nor used to train third-party models.

How long does it take to deploy an AI callbot?

+

The implementation of ViaSpeech typically takes between 2 to 4 weeks. Our teams assist you in designing scenarios, training AI models, and integrating with your business tools. Deployment is carried out without any service interruption.

Which industries are already utilizing ViaSpeech voice AI?

+

ViaSpeech equips key players in: • banking and insurance, • energy and utilities, • mobility and transportation, • e-commerce and healthcare. Each callbot is trained on industry-specific vocabulary for optimal understanding.

Why choose a sovereign voice AI instead of a public-cloud solution?

+

A sovereign AI ensures complete data confidentiality and regulatory stability. ViaSpeech is designed, hosted, and maintained in France, independent of major American cloud providers. You benefit from local, efficient, and compliant technology, backed by prompt French-speaking support.

Automate your inbound calls with AI voice technology

Ready to modernize your phone experience with a sovereign voice AI?

Get a response from an expert within 24 hours – no-commitment demo

Automate your inbound calls with AI voice technology

Ready to modernize your phone experience with a sovereign voice AI?

Get a response from an expert within 24 hours – no-commitment demo

Ready to modernize your phone experience with a sovereign voice AI?

Get a response from an expert within 24 hours – no-commitment demo

Reinvent your customer relationships with Viadialog.

70% resolution on first contact

40% reduction in processing time

+30% customer satisfaction

GDPR Compliant & ISO 22301 Certified

Based in France, ARCEP registered operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

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logo maif
logo sg
logo francetv

Speak to a ViaDialog expert

Gain concrete insights to transform your client relationships.

🔒 Your data is safe. GDPR compliant, never shared.

Reinvent your customer relationships with Viadialog.

70% resolution on first contact

40% reduction in processing time

+30% customer satisfaction

GDPR Compliant & ISO 22301 Certified

Based in France, ARCEP registered operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Speak to a ViaDialog expert

Gain concrete insights to transform your client relationships.

🔒 Your data is safe. GDPR compliant, never shared.

Reinvent your customer relationships with Viadialog.

70% resolution on first contact

40% reduction in processing time

+30% customer satisfaction

GDPR Compliant & ISO 22301 Certified

Based in France, ARCEP registered operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Speak to a ViaDialog expert

Gain concrete insights to transform your client relationships.

🔒 Your data is safe. GDPR compliant, never shared.

No.1 Client Relationship

Need more information on implementing an AI-powered call handling system?

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