4.7/5 on +200 reviews
150+ companies delight customers with Viadialog
4.7/5 on +200 reviews
150+ companies delight customers with Viadialog
4.7/5 on +200 reviews
150+ companies delight customers with Viadialog
Enrich your customer calls with SpeechAI
Proven by the largest French clients, our solution handles thousands of simultaneous calls and millions annually with over 98% reliability.
Enjoy sovereign technologies, with low latency, high scalability, and availability to optimize every interaction.
Our continuous improvement processes adapt in real time to the evolutions of your business to ensure constant relevance and efficiency.
Enrich your customer calls with SpeechAI
Proven by the largest French clients, our solution handles thousands of simultaneous calls and millions annually with over 98% reliability.
Enjoy sovereign technologies, with low latency, high scalability, and availability to optimize every interaction.
Our continuous improvement processes adapt in real time to the evolutions of your business to ensure constant relevance and efficiency.
Enrich your customer calls with SpeechAI
Proven by the largest French clients, our solution handles thousands of simultaneous calls and millions annually with over 98% reliability.
Enjoy sovereign technologies, with low latency, high scalability, and availability to optimize every interaction.
Our continuous improvement processes adapt in real time to the evolutions of your business to ensure constant relevance and efficiency.
Benefit from the power of our sovereign AIs
- NEW
TTS (Text-to-Speech)
High-quality text-to-speech synthesis to convert text into speech. Support for multiple languages and custom voices.
- NEW
STT (Speech-to-Text)
Accurate transcription of speeches into text. Identification of named entities (persons, organizations, places, etc.). Sentiment analysis to assess the emotions expressed in the speeches.
- NEW
TTS (Text-to-Speech)
High-quality text-to-speech synthesis to convert text into speech. Support for multiple languages and custom voices.
- NEW
STT (Speech-to-Text)
Accurate transcription of speeches into text. Identification of named entities (persons, organizations, places, etc.). Sentiment analysis to assess the emotions expressed in the speeches.
Resume
Automatic summarization of documents or long conversations. Extraction of key points and essential information.
Design interface
User-friendly interface enabling natural language interactions. Contextual understanding for tailored and precise responses.
API-first platform
API-focused design for easy and flexible integration with other systems. Comprehensive documentation and developer support.
Resume
Automatic summarization of documents or long conversations. Extraction of key points and essential information.
Design interface
User-friendly interface enabling natural language interactions. Contextual understanding for tailored and precise responses.
API-first platform
API-focused design for easy and flexible integration with other systems. Comprehensive documentation and developer support.
Easily interface ViaSpeech with your existing solutions
Natively connect to the main call center telephony platforms via MRCP, GCP, and Websocket.
Use our specialized tools to create effective customer journeys and maximize call pattern recognition with our NLP/NLU suite.
Benefit from our expertise in project management for ongoing support, ensuring adherence to deadlines and budgets.
Easily interface ViaSpeech with your existing solutions
Natively connect to the main call center telephony platforms via MRCP, GCP, and Websocket.
Use our specialized tools to create effective customer journeys and maximize call pattern recognition with our NLP/NLU suite.
Benefit from our expertise in project management for ongoing support, ensuring adherence to deadlines and budgets.
Easily interface ViaSpeech with your existing solutions
Natively connect to the main call center telephony platforms via MRCP, GCP, and Websocket.
Use our specialized tools to create effective customer journeys and maximize call pattern recognition with our NLP/NLU suite.
Benefit from our expertise in project management for ongoing support, ensuring adherence to deadlines and budgets.
A sovereign technology at the heart of Brittany
A sovereign technology at the heart of Brittany
Security and performance
Enjoy a secure and highly efficient infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.
Local innovation
Strategic independence
Assistance and support
Security and performance
Enjoy a secure and highly efficient infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.
Local innovation
Strategic independence
Assistance and support
Security and performance
Enjoy a secure and highly efficient infrastructure developed in Lannion, in the heart of Brittany, ensuring the sovereignty of your data.
Local innovation
Strategic independence
Assistance and support
What ViaSpeech can do for you
+96%
Recognition of call patterns.
+15%
Automatically processed calls.
-80%
Redirecting.
Deployment of the callbot
A natural language-based callbot has been implemented to replace the traditional DTMF IVR.
David L.
xK
Thousands of simultaneous calls.
+96%
Recognition of call patterns.
+15%
Automatically processed calls.
-80%
Redirecting.
Deployment of the callbot
A natural language-based callbot has been implemented to replace the traditional DTMF IVR.
David L.
xK
Thousands of simultaneous calls.
Your conversational assistant in natural language
Listen
Master the complexity of human language
Understand
Understand in real time the reasons for calls
Respond
Generate a coherent and relevant response for unified management of your relationship
Your projects are structured and supported by our teams
Collection
Recording user requests & standardized transcriptions
Skill
Deployment and knowledge transfer
Advice
Professional services and performance tracking analysis
KPI
Real-time performance indicators via back-office
Optimization
Continuous improvement of acoustic and language models (specific model training, fault call detection and analysis...)
Deployment
Cloud and On-Premise Solution
Our clients speak about us
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Christine Daugeron
Directeur de l'application mobile
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, supervisors are supported [...] always in respect of the quality of the customer relationship.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that the calls are numerous, they shorten them.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product perfectly adapts to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for remote work, which is becoming the norm.
Florent Tanguy
Customer relationship manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from design to production.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its implementation.
Questions? Just ask.
Can I evaluate ViaSpeech?
How do I know if ViaSpeech is the right solution?
Do you offer specific pricing for small businesses?
Do you offer subscriptions or annual contracts?
Do you offer preferential rates for integration partners?
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for peace of mind
Continuous innovation with our AI laboratory in Bretagne
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for peace of mind
Continuous innovation with our AI laboratory in Bretagne
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for peace of mind
Continuous innovation with our AI laboratory in Bretagne
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
