Webinars

Enjoy all our replays!

How to integrate Gen AI into your customer processes? From theory to concrete implementation!

Ariane Nabeth-Halber & Gil Monin

How to integrate Gen AI into your customer processes? From theory to concrete implementation!

Ariane Nabeth-Halber & Gil Monin

How Partélios Habitat optimized the processing time for tenant requests

Gaeël Trouard Riolle & Yoram Szternberg

How Partélios Habitat optimized the processing time for tenant requests

Gaeël Trouard Riolle & Yoram Szternberg

ViaDialog x Digital Habitat: AI at the service of the enhanced agent and supervisor

Gil Monin & Ariane Nabeth-Halber

ViaDialog x Digital Habitat: AI at the service of the enhanced agent and supervisor

Gil Monin & Ariane Nabeth-Halber

ViaDialog Talks #4 x Voxpay: How to optimize customer relations through secure remote payment?

Gaël Trouard-Riolle & Karim Ayach

ViaDialog Talks #4 x Voxpay: How to optimize customer relations through secure remote payment?

Gaël Trouard-Riolle & Karim Ayach

webinar customer relationship ISO standard

ViaDialog Talks #3: ISO 22301 Standard: What are the challenges for a sustainable customer relationship?

Gil Monin & Claire Simon

ViaDialog Talks #3: ISO 22301 Standard: What are the challenges for a sustainable customer relationship?

Gil Monin & Claire Simon

webinar vignette customer service optimized

ViaDialog Talks #2 Enhanced Client Relations: what added value for an optimized customer service?

Gil Monin & Nicholas Takooree

ViaDialog Talks #2 Enhanced Client Relations: what added value for an optimized customer service?

Gil Monin & Nicholas Takooree

ViaDialog Talks #1: How is voice AI becoming established in contact centers?

Ariane Nabeth-Halber

ViaDialog Talks #1: How is voice AI becoming established in contact centers?

Ariane Nabeth-Halber

Améliorer votre relation client

Reinvent your customer service today

Améliorer votre relation client

Reinvent your customer service today

Améliorer votre relation client

Reinvent your customer service today

Blog ViaDialog

Explore our articles for unique insights and concrete solutions dedicated to improving customer relationships.

Augmented supervisor: how AI is transforming customer service management

Discover how AI is revolutionizing the role of supervisors in contact centers: real-time management, targeted coaching, and enhanced quality.

Augmented supervisor: how AI is transforming customer service management

Discover how AI is revolutionizing the role of supervisors in contact centers: real-time management, targeted coaching, and enhanced quality.

Augmented supervisor: how AI is transforming customer service management

Discover how AI is revolutionizing the role of supervisors in contact centers: real-time management, targeted coaching, and enhanced quality.

Contact Center Supervisors: how is AI transforming their daily lives?

AI is revolutionizing customer relationships and becoming a key asset for supervisors: task automation, optimized oversight, and more strategic management.

Contact Center Supervisors: how is AI transforming their daily lives?

AI is revolutionizing customer relationships and becoming a key asset for supervisors: task automation, optimized oversight, and more strategic management.

Contact Center Supervisors: how is AI transforming their daily lives?

AI is revolutionizing customer relationships and becoming a key asset for supervisors: task automation, optimized oversight, and more strategic management.