Key Account Manager

Join us to develop the customer relationship of the future!

Key Account Manager (Permanent Contract) – SaaS & AI - Customer Relationship Management.

Do you believe that customer relationship can be reinvented to save consumers' time and enhance the daily life of advisors? Do you believe in the hybridization between emotional intelligence and artificial intelligence? Do you want to help beautiful French companies transform their customer interactions?

At ViaDialog, we design and deploy innovative solutions to modernize customer relationship management.

With our solutions ViaFlow, ViaSpeech, ViaLeads, and ViaSay, we cover all the needs of customer relations departments and support many mid-sized and large companies in their digital transformation.

About ViaDialog

ViaDialog is a major player in customer interaction management platforms. Every year, our platforms handle over 500 million customer interactions thanks to our tools designed and hosted in France.

Recently, ViaDialog acquired ViaSay (formerly Mindsay), a gem of the French Tech specializing in conversational agents, thus reinforcing our positioning among the top 3 leaders in dialogue automation.

Within our R&D Lab in Lannion, our data scientists design highly innovative AIs that revolutionize customer interaction management.

With already over 300 client companies, ViaDialog stands out as a trusted long-term partner for major accounts, with versatile teams capable of managing and deploying complex projects involving many stakeholders.

Your Missions

As a KAM, you will play a strategic role in the development of our client portfolio. Reporting to the General Director, your main missions will be:

• Grow our portfolio of strategic major accounts.

• Identify new high-value business opportunities.

• Respond to tenders in cooperation with technical and project teams.

• Initiate direct collaborations via POCs.

• Build tailored offers that meet the specific needs of our clients.

• Manage your opportunities from A to Z: from identification to completion, including response, consultation, negotiation, follow-up, and customer satisfaction.

• Enrich CRM tools.

• Monitor KPIs to ensure precise measurement of results.

• Retain our clients over the long term.

Joining ViaDialog as a KAM means:

Taking on a strategic role in an innovative and growing company.

Concrete benefits:

• Attractive compensation: a minimum fixed salary of €70K and a motivating variable.

• Meal vouchers to enhance your lunch breaks.

• Offices in Paris (75017, Pereire Quarter).

• A comprehensive health insurance to take care of yourself.

ViaDialog is a company with a strong entrepreneurial and technological culture. Established for over 20 years in the French market, it is led by recognized industry experts.

Your Profile

• You have a degree of Bac +3/5 (ESC type) or equivalent, with a successful experience in selling SaaS and/or AI solutions to major accounts.

• You are a natural communicator, with a strong ability to listen and analyze client needs.

• Results-oriented, curious, and passionate about new technologies, you are comfortable negotiating with high-level stakeholders.

• You have a keen taste for complex challenges and are motivated by a constantly innovative environment.

Join ViaDialog to:

• Transform the future of customer relationships through innovative and sovereign technologies.

• Thrive in a human-sized company, recognized for its expertise, journey, and ambitions.

• Work on strategic and motivating projects with prestigious clients.

• Be part of an entrepreneurial adventure where human and innovation go hand in hand.

👉 Want to join our team? Send us your CV and motivations to job@viadialog.com