An offer tailored to your needs
AI at the service of your customer experience, included in every offer
Via
Flow
Omnichannel Interactions
Centralize all your customer interactions on a single platform.
Starting from
39€
/ agent / month*
10
agents
Voice, email, live chat, video
Messaging: WhatsApp, Instagram, Messenger, Telegram...
Workflow automation for agents
Native connectors (Salesforce, Microsoft Dynamics, ZenDesk…)
*Valid for a 36-month license, excluding options
Used by
See more features
en
Via
Flow
Omnichannel Interactions
Centralize all your customer interactions on a single platform.
Starting from
39€
/ agent / month*
10
agents
Voice, email, live chat, video
Messaging: WhatsApp, Instagram, Messenger, Telegram...
Workflow automation for agents
Native connectors (Salesforce, Microsoft Dynamics, ZenDesk…)
*Valid for a 36-month license, excluding options
Used by
See more features
en
Via
Flow
Omnichannel Interactions
Centralize all your customer interactions on a single platform.
Starting from
39€
/ agent / month*
10
agents
Voice, email, live chat, video
Messaging: WhatsApp, Instagram, Messenger, Telegram...
Workflow automation for agents
Native connectors (Salesforce, Microsoft Dynamics, ZenDesk…)
*Valid for a 36-month license, excluding options
Used by
See more features
en
Via
Speech
Conversational & voice AI
Eliminate routing errors, bounces, and misunderstanding of needs.
On demand
Advanced voice recognition
Easy to read dashboards
Conversational Assistant (Callbot)
Linguistic corpus management tool
Native connection to the main telephony platforms
High scalability and availability
Low latency
Used by
Via
Say
AI Chatbots
Reduce support volumes and increase customer satisfaction with a multimodal AI chatbot platform.
Conversational Assistant
Reduce support volumes and increase customer satisfaction (CSAT)
Starting from
€0,24
/ conversation
No-code automation
Speech synthesis
Easy to read dashboards
Integrated into your tools
Rich and dynamic responses
Set up custom responses
Rich and dynamic responses
Add images, GIFs, and more
Used by
Choose the solution that works for you.
ViaFlow
ViaFlow
Omnichannel interactions
Omnichannel interactions
ViaSpeech
ViaSpeech
Conversational and voice AI
ViaSay
ViaSay
Chatbots IA
Chatbots IA
ViaBrain
ViaBrain
Analysis of customer interactions
ViaLeads
ViaLeads
Outbound calling campaign
Outbound calling campaign
ViaEngine
ViaEngine
CCaaS API
CCaaS API
Security
SSO (Microsoft, Salesforce, Okta)
Profile configuration creation
Account permissions configuration
Compliant with GDPR
ISO 22301 Certification
Supervisor profiles
Security
SSO (Microsoft, Salesforce, Okta)
Profile configuration creation
Account permissions configuration
Compliant with GDPR
ISO 22301 Certification
Supervisor profiles
Accommodation
Cloud
On-premises
Accommodation
Cloud
On-premises
Productivity
Embedded softphone
Call routing
All and call transfers
Call and log diary
Transcription and summary of voice calls and messages
Click-to-call
Access to our API
Choice of outgoing phone number
Email notification of voicemail messages
Transcription of voice messages
Task tracking
After-Call Work
Calling campaigns
Power Dialer (automated call)
Call scripts
Voicemail campaigns
Leave a voicemail
Localized numbers
Speech recognition (speech-to-text)
Real-time transcription of ongoing calls
Real-time alert escalation based on the content of conversations
Autonomous configuration of real-time alert categories
Electronic document management (EDM)
Agent Assist
Productivity
Embedded softphone
Call routing
All and call transfers
Call and log diary
Transcription and summary of voice calls and messages
Click-to-call
Access to our API
Choice of outgoing phone number
Email notification of voicemail messages
Transcription of voice messages
Task tracking
After-Call Work
Calling campaigns
Power Dialer (automated call)
Call scripts
Voicemail campaigns
Leave a voicemail
Localized numbers
Speech recognition (speech-to-text)
Real-time transcription of ongoing calls
Real-time alert escalation based on the content of conversations
Autonomous configuration of real-time alert categories
Electronic document management (EDM)
Agent Assist
Integration
Web extensions
SalesForce, Amazon s3, Azure, Dynamics 365, Easyware, Teams, Hubspot, Coheris, Zendesk, Efficy, Google, X
Native integrations available
Web extensions (Chrome, Firefox...)
Access to our API
Access to our webhooks
Access to the SDK
Integration
Web extensions
SalesForce, Amazon s3, Azure, Dynamics 365, Easyware, Teams, Hubspot, Coheris, Zendesk, Efficy, Google, X
Native integrations available
Web extensions (Chrome, Firefox...)
Access to our API
Access to our webhooks
Access to the SDK
Incoming call management
Interactive Voice Response DTMF
Customizable hold
Random call cascades
Sequential call cascades
Call forwarding
Call forwarding to a colleague
Call forwarding to an external number
Call forwarding to a reception agent
Call routing by precedence
Smart Routing
Queues
Priority queues
Custom queues
Call groups
SVI - Home in natural language - Call Bot
Request for a client code in the IVR
Polls
Call button
Personal list of blocked numbers
Global list of blocked numbers
Incoming call management
Interactive Voice Response DTMF
Customizable hold
Random call cascades
Sequential call cascades
Call forwarding
Call forwarding to a colleague
Call forwarding to an external number
Call forwarding to a reception agent
Call routing by precedence
Smart Routing
Queues
Priority queues
Custom queues
Call groups
SVI - Home in natural language - Call Bot
Request for a client code in the IVR
Polls
Call button
Personal list of blocked numbers
Global list of blocked numbers
Collaboration
Shared history of calls, SMS, and video conferences
Shared contact directory
Tags and call notes
Video conference tags
Do Not Disturb (Snooze) Function
Custom tags and snooze
Instant messaging
Videoconference
Conference call
Collaboration
Shared history of calls, SMS, and video conferences
Shared contact directory
Tags and call notes
Video conference tags
Do Not Disturb (Snooze) Function
Custom tags and snooze
Instant messaging
Videoconference
Conference call
Statistics and supervision
Access to real-time call logs
Call recording
Call transcription
Call summary
Basic and Advanced Statistics
Personal call statistics via the Web App
Real-time dashboard
Double listening (calls and video conferences)
Audio only
Audio only
Audio only
Intervention during the call
Whispering during the call
Statistics and supervision
Access to real-time call logs
Call recording
Call transcription
Call summary
Basic and Advanced Statistics
Personal call statistics via the Web App
Real-time dashboard
Double listening (calls and video conferences)
Audio only
Audio only
Audio only
Intervention during the call
Whispering during the call
SMS
Sending and receiving SMS
SMS Notification
SMS
Sending and receiving SMS
SMS Notification
Telephony
1 fixed number per user
Adding additional numbers - SDA, geolocalized numbers, short numbers
International numbers
Available European mobile numbers
Call notification
Smart Dialer
Toll-free numbers & premium-rate numbers with refund
Application web
Portabilité
Complete management of SIP / PBX accounts
Telephony
1 fixed number per user
Adding additional numbers - SDA, geolocalized numbers, short numbers
International numbers
Available European mobile numbers
Call notification
Smart Dialer
Toll-free numbers & premium-rate numbers with refund
Application web
Portabilité
Complete management of SIP / PBX accounts
Messaging
Live Chat
Facebook Messenger
Meta Instagram
Chat Bot IA
Chat bot handover to agent
Messaging
Live Chat
Facebook Messenger
Meta Instagram
Chat Bot IA
Chat bot handover to agent
AI Agent
AI Agent
Knowledge base integration
Integration FAQ
Integration of PDF, CSV, text files
Automatic update of the knowledge base
Suggestions for missing content in the Knowledge Base
Multi-source generative responses
Knowledge Base Management Interface
Automatic multilingual support
AI personality configuration (tone, style)
Adaptation to the user context
Smart routing
Continuous learning
No-code dialogue tree
Agnostic AI model
Scripted hybrid dialogue & LLM dialogue
LLM model choice
Embedding model choice
Prevention of hallucinations
Prevention of prompt injection attacks
Report of unresolved questions
Monitoring conversations
AI Agent
AI Agent
Knowledge base integration
Integration FAQ
Integration of PDF, CSV, text files
Automatic update of the knowledge base
Suggestions for missing content in the Knowledge Base
Multi-source generative responses
Knowledge Base Management Interface
Automatic multilingual support
AI personality configuration (tone, style)
Adaptation to the user context
Smart routing
Continuous learning
No-code dialogue tree
Agnostic AI model
Scripted hybrid dialogue & LLM dialogue
LLM model choice
Embedding model choice
Prevention of hallucinations
Prevention of prompt injection attacks
Report of unresolved questions
Monitoring conversations
Interfaces for AI management
Management of NLU (natural language understanding) models
Import - export of data and training corpora
Low-code dialog editor
Dialogue simulator
Consultation and annotation of interactions
Reporting and KPIs on automated interactions
Interfaces for AI management
Management of NLU (natural language understanding) models
Import - export of data and training corpora
Low-code dialog editor
Dialogue simulator
Consultation and annotation of interactions
Reporting and KPIs on automated interactions
Sovereignty & CSR
Servers and infrastructure owned in-house
Data Centers en France
Proprietary Speech-to-Text (STT) Engine
Proprietary Text-to-Speech (TTS) engine
Proprietary NLP Technologies
Sovereign LLM deployed locally
Minimization of machine footprint and electricity consumption
Sovereignty & CSR
Servers and infrastructure owned in-house
Data Centers en France
Proprietary Speech-to-Text (STT) Engine
Proprietary Text-to-Speech (TTS) engine
Proprietary NLP Technologies
Sovereign LLM deployed locally
Minimization of machine footprint and electricity consumption
Omnichannel solution
Customer home
Chatbot
AI Speech Analyzer
Outgoing calls
CCaaS API
Security
SSO (Microsoft, Salesforce, Okta)
Profile configuration creation
Account permission settings
In accordance with GDPR
ISO 22301 Certification
Supervisor profiles
Accommodation
Cloud
On premise
Productivity
Embedded softphone
Call routing
All calls and transfers
Call and log journal
Transcription and summary of calls and voicemails
Click-to-call
Access to our API
Choice of outgoing phone number
Email notification of voicemail messages
Transcription of voice messages
Task tracking
After-Call Work
Call campaigns
Power Dialer (automated calling)
Call scripts
Voice message campaigns
Voicemail drop
Localized numbers
Speech recognition (speech-to-text)
Real-time transcription of ongoing calls
Real-time alert updates based on the content of conversations
Autonomous configuration of real-time alert categories
Electronic Document Management (EDM)
Agent Assist (new)
Integration
Web extensions
SalesForce, Amazon s3, Azure, Dynamics 365, Easyware, Teams, Hubspot, Coheris, Zendesk, Efficy, Google, X
Native integrations available
Web extensions (Chrome, Firefox...)
Access to our API
Access to our webhooks
Access to the SDK
Management of incoming calls
Interactive Voice Response DTMF
Customizable hold
Random call stacks
Chained call cascades
Call forwarding
Call forwarding to a colleague
Call forwarding to an external number
Call forwarding to a reception agent
Call routing by precedence
Smart Routing
Queues
Priority queues
Custom queues
Call groups
SVI - Home in natural language - Call Bot
Surveys
Request for a customer code in the IVR
Surveys
Call button
Personal blocked numbers list
Global blocked numbers list
Collaboration
Shared history of calls, SMS, and video conferences
Shared contacts directory
Tags and call notes
Video conference tags
Do Not Disturb function (Snooze)
Custom tags and snooze
Instant messaging
Video conference
Conference call
Statistics and supervision
Access to real-time call logs
Call recording
Transcription of calls
Call Summary
Advanced Basic Statistics
Personal call statistics via the Web App
Real-time dashboard
Double listening (calls and video conferences)
Audio only
Intervention during the call
Whispering during the call
SMS
Sending and receiving SMS
SMS Notification
Customer support
Onboarding Portal
Access to the help center
Support by email and phone
Service Level Agreement (SLA)
Telephony
1 fixed number per user
Adding additional numbers - SDA, geolocated numbers, short numbers
International numbers
Available European mobile numbers
Call notification
Intelligent dialer
Toll-free numbers & special numbers with refunds
Web application
Portability
Complete management of SIP accounts / PBX
Messaging
Live Chat
Facebook Messenger
Meta Instagram
AI Chat Bot
Chat Bot Handover to agent
AI Agent
AI Agent
Knowledge base integration
Integration FAQ
Integration of PDF, CSV, text files
Automatic update of the knowledge base
Missing content suggestions Knowledge Base
Multi-source generative responses
Knowledge Base Management Interface
Automatic multilingual support
AI personality configuration (tone, style)
Adaptation to the user context
Smart routing
Continuous learning
No-code dialog tree
AI agnostic model
Scripted hybrid dialogue & LLM dialogue
LLM model choice
Embedding model choice
Prevention of hallucinations
Prevention of prompt injection attacks
Report of unresolved questions
Monitoring conversations
Interfaces for AI Control
Management of NLU (natural language understanding) models
Import - export of data and training corpora
Low-code dialog editor
Dialogue simulator
Continuous improvement campaigns
Consultation and annotation of interactions
Reporting and KPIs on automated interactions
Sovereignty & CSR
Servers and infrastructure owned in-house
Data Centers in France
Proprietary Speech-to-Text (STT) Engine
Proprietary Text-to-Speech (TTS) Engine
Proprietary NLP Technologies
Sovereign LLM deployed locally
Minimization of machine footprint and power consumption
Omnichannel solution
Customer home
Chatbot
AI Speech Analyzer
Outgoing calls
CCaaS API
Security
SSO (Microsoft, Salesforce, Okta)
Profile configuration creation
Account permission settings
In accordance with GDPR
ISO 22301 Certification
Supervisor profiles
Accommodation
Cloud
On premise
Productivity
Embedded softphone
Call routing
All calls and transfers
Call and log journal
Transcription and summary of calls and voicemails
Click-to-call
Access to our API
Choice of outgoing phone number
Email notification of voicemail messages
Transcription of voice messages
Task tracking
After-Call Work
Call campaigns
Power Dialer (automated calling)
Call scripts
Voice message campaigns
Voicemail drop
Localized numbers
Speech recognition (speech-to-text)
Real-time transcription of ongoing calls
Real-time alert updates based on the content of conversations
Autonomous configuration of real-time alert categories
Electronic Document Management (EDM)
Agent Assist (new)
Integration
Web extensions
SalesForce, Amazon s3, Azure, Dynamics 365, Easyware, Teams, Hubspot, Coheris, Zendesk, Efficy, Google, X
Native integrations available
Web extensions (Chrome, Firefox...)
Access to our API
Access to our webhooks
Access to the SDK
Management of incoming calls
Interactive Voice Response DTMF
Customizable hold
Random call stacks
Chained call cascades
Call forwarding
Call forwarding to a colleague
Call forwarding to an external number
Call forwarding to a reception agent
Call routing by precedence
Smart Routing
Queues
Priority queues
Custom queues
Call groups
SVI - Home in natural language - Call Bot
Surveys
Request for a customer code in the IVR
Surveys
Call button
Personal blocked numbers list
Global blocked numbers list
Collaboration
Shared history of calls, SMS, and video conferences
Shared contacts directory
Tags and call notes
Video conference tags
Do Not Disturb function (Snooze)
Custom tags and snooze
Instant messaging
Video conference
Conference call
Statistics and supervision
Access to real-time call logs
Call recording
Transcription of calls
Call Summary
Advanced Basic Statistics
Personal call statistics via the Web App
Real-time dashboard
Double listening (calls and video conferences)
Audio only
Intervention during the call
Whispering during the call
SMS
Sending and receiving SMS
SMS Notification
Customer support
Onboarding Portal
Access to the help center
Support by email and phone
Service Level Agreement (SLA)
Telephony
1 fixed number per user
Adding additional numbers - SDA, geolocated numbers, short numbers
International numbers
Available European mobile numbers
Call notification
Intelligent dialer
Toll-free numbers & special numbers with refunds
Web application
Portability
Complete management of SIP accounts / PBX
Messaging
Live Chat
Facebook Messenger
Meta Instagram
AI Chat Bot
Chat Bot Handover to agent
AI Agent
AI Agent
Knowledge base integration
Integration FAQ
Integration of PDF, CSV, text files
Automatic update of the knowledge base
Missing content suggestions Knowledge Base
Multi-source generative responses
Knowledge Base Management Interface
Automatic multilingual support
AI personality configuration (tone, style)
Adaptation to the user context
Smart routing
Continuous learning
No-code dialog tree
AI agnostic model
Scripted hybrid dialogue & LLM dialogue
LLM model choice
Embedding model choice
Prevention of hallucinations
Prevention of prompt injection attacks
Report of unresolved questions
Monitoring conversations
Interfaces for AI Control
Management of NLU (natural language understanding) models
Import - export of data and training corpora
Low-code dialog editor
Dialogue simulator
Continuous improvement campaigns
Consultation and annotation of interactions
Reporting and KPIs on automated interactions
Sovereignty & CSR
Servers and infrastructure owned in-house
Data Centers in France
Proprietary Speech-to-Text (STT) Engine
Proprietary Text-to-Speech (TTS) Engine
Proprietary NLP Technologies
Sovereign LLM deployed locally
Minimization of machine footprint and power consumption
Our clients talk about us
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Relations Service Manager
Our agents can now access live data through the dashboard [...]. This allows them to adjust their calls based on the time spent with tenants. If they notice that calls are numerous, they shorten them.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs, all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always with respect for the quality of the customer relationship.
Frédéric Sannier
Director of Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Dominique Chanon
Sales Support Director
The solutions offered by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Furthermore, our advisors gain efficiency and comfort! The solution is perfectly suited for telecommuting, which is becoming the norm.
Florent Tanguy
Customer Relationship Manager
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Meryam Tardbirt
Customer relationship manager
ViaDialog has perfectly supported us in a personalized way, from the design of the ViaFlow solution to the production deployment.
Questions? Just ask.
Can I test the ViaDialog products?
How to know if ViaDialog is the right solution?
Do you offer specific pricing for small businesses?
Do you offer subscriptions or annual contracts?
Do you offer preferential rates for integration partners?
Enhance the customer experience and optimize the performance of your agents.
Master omnichannel
Automate your interactions with voice and text AI
Advanced speech analytics to better understand your customers
Quality monitoring to view your data in real time
4.7/5 on +200 reviews
Contact our sales team.
Give us some personal information and we will contact you as soon as possible. See you soon!
Enhance the customer experience and optimize the performance of your agents.
Master omnichannel
Automate your interactions with voice and text AI
Advanced speech analytics to better understand your customers
Quality monitoring to view your data in real time
4.7/5 on +200 reviews
Contact our sales team.
Give us some personal information and we will contact you as soon as possible. See you soon!
Enhance the customer experience and optimize the performance of your agents.
Master omnichannel
Automate your interactions with voice and text AI
Advanced speech analytics to better understand your customers
Quality monitoring to view your data in real time
4.7/5 on +200 reviews
Contact our sales team.
Give us some personal information and we will contact you as soon as possible. See you soon!