4.7/5 based on over 200 reviews
+150 companies use ViaDialog to simplify their customer relations.
4.7/5 based on over 200 reviews
+150 companies use ViaDialog to simplify their customer relations.
4.7/5 based on over 200 reviews
+150 companies use ViaDialog to simplify their customer relations.
Reveal valuable information from your synchronous and asynchronous conversations.
Transcribe, summarize, classify, analyze, and extract each voice exchange thanks to our advanced sovereign AI modules.
Use high-performance and scalable technologies to process data instantly or after the call.
Customize and manage your data streams with highly configurable solutions for maximum efficiency.
Reveal valuable information from your synchronous and asynchronous conversations.
Transcribe, summarize, classify, analyze, and extract each voice exchange thanks to our advanced sovereign AI modules.
Use high-performance and scalable technologies to process data instantly or after the call.
Customize and manage your data streams with highly configurable solutions for maximum efficiency.
Reveal valuable information from your synchronous and asynchronous conversations.
Transcribe, summarize, classify, analyze, and extract each voice exchange thanks to our advanced sovereign AI modules.
Use high-performance and scalable technologies to process data instantly or after the call.
Customize and manage your data streams with highly configurable solutions for maximum efficiency.
Integrate ViaBrain into your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams, ensuring smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to ensure complete confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization, to maximize the value of your data sources.
Integrate ViaBrain into your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams, ensuring smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to ensure complete confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization, to maximize the value of your data sources.
Integrate ViaBrain into your existing systems using APIs
Benefit from compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams, ensuring smooth integration with your existing systems.
Take advantage of STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures and executed on our GPU farms to ensure complete confidentiality of your sensitive data.
Receive support from our business and technical teams at every step, from integration to optimization, to maximize the value of your data sources.
Equip your contact center with our advanced AIs.
Automatic call summary
Simplify the documentation of customer interactions for more effective management of your data.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Instant supervision
Monitor and optimize your team's performance to ensure a quality customer service.
Notifications and alerts
Enable automatic alerts for pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide context-aware answers in real-time using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet the needs of customers.
The automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
Automatic call summary
Simplify customer interaction documentation for more efficient data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Automatic call summary
Simplify customer interaction documentation for more efficient data management.
Real-time transcription of conversations
Capture every piece of information instantly for proactive management of interactions.
Smart categorization
Automatically organize key information to facilitate analysis and decision-making.
Real-time supervision
Monitor and optimize your team’s performance to ensure a high level of customer service.
Notifications and alerts
Enable automated alerts using pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextual, tailored responses in real-time using AI, based on a scalable database.
Real-time supervision
Monitor and optimize your team’s performance to ensure a high level of customer service.
Notifications and alerts
Enable automated alerts using pre-configured keywords to enhance your teams' responsiveness and ensure high customer satisfaction.
The suggestion of answers
Provide contextual, tailored responses in real-time using AI, based on a scalable database.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and extract crucial information automatically from conversations.
Smart FAQ
Automate responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
Self-service incoming service
Understand the emotions behind each interaction and adjust your responses to better meet customer needs.
The automatic retrieval of key information
Identify and extract crucial information automatically from conversations.
Our clients speak about us
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Frédéric Sannier
Digitalization, Development and IT Director
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Aurore Zucchiatti
Customer Service Manager
ViaFlow has improved the quality of customer service in two ways. We have increased the performance and productivity of the team, as well as customer satisfaction.
David Lunel
Contact center manager
ViaDialog is truly attentive to our needs. Each new feature, deployed on the platforms, is systematically communicated to the teams, with personalized support from supervisors.
Dominique Chanon
Sales Support Director
The solutions proposed by ViaDialog are very flexible and intuitive. The product adapts perfectly to our needs. Moreover, our advisors gain in efficiency and comfort! The solution is perfectly suited for teleworking, which is becoming the norm.
Jonathan Saler
Director of Territories and Clients
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and pace throughout the implementation of the tool: from design to production.
Mathilde Brussiau
Tenant relations service manager
Our agents can now access live data through the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that there are many calls, they shorten them.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly supported us in a personalized way, from the design of the ViaFlow solution to its production deployment.
What ViaBrain can do for you
-40%
reducing response time through real-time insights
+30%
cost savings on operational costs through workflow automation
+95%
of precision in the transcription and analysis of calls
Exploit the information
What seemed important to us was to be able to interface the ViaDialog tools with our existing tools through APIs.
Frédéric S.
80%
companies integrate ViaBrain in less than 3 months
-40%
reducing response time through real-time insights
+30%
cost savings on operational costs through workflow automation
+95%
of precision in the transcription and analysis of calls
Exploit the information
What seemed important to us was to be able to interface the ViaDialog tools with our existing tools through APIs.
Frédéric S.
80%
companies integrate ViaBrain in less than 3 months
Questions? Just ask
Can I rate ViaBrain?
How can I tell if ViaBrain is compatible with my existing tools?
What is the cost of the ViaBrain solution?
Who are the integrators of ViaBrain?
Do you offer preferential rates for integration partners?
Can I rate ViaBrain?
How can I tell if ViaBrain is compatible with my existing tools?
What is the cost of the ViaBrain solution?
Who are the integrators of ViaBrain?
Do you offer preferential rates for integration partners?
Chat with an expert and get personalized answers to your questions.
20 years of expertise
GDPR compliant and ISO 22301 certified
Billions of interactions managed/year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
Chat with an expert and get personalized answers to your questions.
20 years of expertise
GDPR compliant and ISO 22301 certified
Billions of interactions managed/year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
Chat with an expert and get personalized answers to your questions.
20 years of expertise
GDPR compliant and ISO 22301 certified
Billions of interactions managed/year
AI Lab based in France
Declared ARCEP operator
4.7/5 on +200 reviews
Contact our team of experts.
Leave us your contact details and enjoy a quick response from our dedicated team.
