4.7/5 on +200 reviews
+150 companies use ViaDialog to simplify their customer relations.
4.7/5 on +200 reviews
+150 companies use ViaDialog to simplify their customer relations.
4.7/5 on +200 reviews
+150 companies use ViaDialog to simplify their customer relations.
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange with our advanced sovereign AI modules.
Use powerful and scalable technologies to process data instantly or after the call.
Customize and manage your data streams with highly configurable solutions for maximum efficiency.
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange with our advanced sovereign AI modules.
Use powerful and scalable technologies to process data instantly or after the call.
Customize and manage your data streams with highly configurable solutions for maximum efficiency.
Reveal valuable insights from your synchronous and asynchronous conversations
Transcribe, summarize, classify, analyze, and extract each voice exchange with our advanced sovereign AI modules.
Use powerful and scalable technologies to process data instantly or after the call.
Customize and manage your data streams with highly configurable solutions for maximum efficiency.
Integrate ViaBrain into your existing systems using APIs
Take advantage of compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure seamless integration with your existing systems.
Benefit from STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures, and run on our GPU farms to ensure total privacy of your sensitive data.
Receive support from our business and technical teams at every stage, from integration to optimization for maximizing the value of your data sources.
Integrate ViaBrain into your existing systems using APIs
Take advantage of compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure seamless integration with your existing systems.
Benefit from STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures, and run on our GPU farms to ensure total privacy of your sensitive data.
Receive support from our business and technical teams at every stage, from integration to optimization for maximizing the value of your data sources.
Integrate ViaBrain into your existing systems using APIs
Take advantage of compatibility with MRCP, GCP, and Websocket for real-time collection of your call streams and ensure seamless integration with your existing systems.
Benefit from STT and LLM modules built on sovereign frameworks, hosted on our secure infrastructures, and run on our GPU farms to ensure total privacy of your sensitive data.
Receive support from our business and technical teams at every stage, from integration to optimization for maximizing the value of your data sources.
Equip your contact center with our advanced AIs
- NEW
Automatic call summary
Simplify the documentation of client interactions for more efficient management of your data.
Real-time transcription of conversations
Capture each piece of information instantly for proactive management of interactions.
Intelligent categorization
Automatically organize key information to facilitate analysis and decision making.
- NEW
Automatic call summary
Simplify the documentation of client interactions for more efficient management of your data.
Real-time transcription of conversations
Capture each piece of information instantly for proactive management of interactions.
Intelligent categorization
Automatically organize key information to facilitate analysis and decision making.
Instant supervision
Monitor and optimize your team's performance to ensure quality customer service.
- NEW
Notifications and alerts
Activate automated alerts using pre-configured keywords to increase your teams' responsiveness and ensure high customer satisfaction.
- NEW
The suggestion of answers
Provide contextually relevant real-time responses using AI, based on a scalable database.
Instant supervision
Monitor and optimize your team's performance to ensure quality customer service.
- NEW
Notifications and alerts
Activate automated alerts using pre-configured keywords to increase your teams' responsiveness and ensure high customer satisfaction.
- NEW
The suggestion of answers
Provide contextually relevant real-time responses using AI, based on a scalable database.
Smart FAQ
Automate the responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
- NEW
Sentiment analysis
Understand the emotions behind each interaction and adjust your responses to better meet the needs of the customers.
Automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
Smart FAQ
Automate the responses to frequently asked questions with a FAQ bot that provides accurate answers from a predefined database.
- NEW
Sentiment analysis
Understand the emotions behind each interaction and adjust your responses to better meet the needs of the customers.
Automatic retrieval of key information
Identify and automatically extract crucial information from conversations.
Our customers talk about us
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
Florent Tanguy
Responsible for customer relations
The ViaSay chatbot reduces the number of support requests handled by agents, allowing for more efficient resource management.
Christine Daugeron
Mobile App Director
We have reduced the number of requests received by our customer support team on Zendesk by 50%.
Mathilde Brussiau
Tenant Service Relations Manager
Our agents can now have live data thanks to the dashboard […]. This allows them to adjust their calls based on the time spent with tenants. If they see that calls are numerous, they shorten them.
David Lunel
Contact Center Manager
ViaDialog is truly attentive to our needs; all the new features that will be implemented on the platforms tomorrow are communicated to the teams, the supervisors are supported [...] always respecting the quality of the customer relationship.
Jonathan Saler
Director of Territories and Customer Base
ViaDialog, through the ViaFlow solution, quickly adapted to our requests and our pace throughout the implementation of the tool: from conception to production.
Frédéric Sannier
Director Digitalization, Development and IT
We felt the involvement of the entire team [...] in the success of our project, as it was also ViaDialog's project.
Meryam Tardbirt
Customer relationship manager
ViaDialog perfectly accompanied us in a personalized way, from the design of the ViaFlow solution to its production deployment.
What ViaBrain can do for you
-40%
reduction in response time thanks to real-time insights
+30%
of reducing operational costs through automation of workflows.
+95%
Accurate transcription and analysis of calls
Use the information
What seemed important to us was being able to interface the ViaDialog tools with our existing tools through the use of APIs.
Frédéric S.
80%
companies integrate ViaBrain in less than 3 months
-40%
reduction in response time thanks to real-time insights
+30%
of reducing operational costs through automation of workflows.
+95%
Accurate transcription and analysis of calls
Use the information
What seemed important to us was being able to interface the ViaDialog tools with our existing tools through the use of APIs.
Frédéric S.
80%
companies integrate ViaBrain in less than 3 months
Any questions? Just ask
Can I evaluate ViaBrain ?
How to know if ViaBrain is compatible with my existing tools?
What is the cost of the ViaBrain solution?
What are the integrators of ViaBrain?
Do you offer preferential rates for integration partners?
Can I evaluate ViaBrain ?
How to know if ViaBrain is compatible with my existing tools?
What is the cost of the ViaBrain solution?
What are the integrators of ViaBrain?
Do you offer preferential rates for integration partners?
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!
Improve the customer experience and optimize the performance of your agents.
20 years of expertise at your service
Billions of interactions managed every year
ISO 22301 certified for your peace of mind
Continuous innovation with our AI laboratory in Brittany
Declared electronic communications operator to the ARCEP
4.7/5 on +200 reviews
Contact our sales team.
Please provide us with some personal information, and we will get in touch with you as soon as possible. We look forward to connecting with you soon!