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Omnichannel solution: ViaFlow

All your channels. One place.

Toutes vos conversations clients réunies dans une interface unique, intelligente et 100 % française. Simplifiez, automatisez et supervisez vos échanges sur tous les canaux : voix, chat, SMS, WhatsApp, email, réseaux sociaux… depuis un seul point de contact.

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Simplified case management

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Improved customer experience

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Reduction of waiting times

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Automated workflows

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
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GDPR logo

All your channels. One place.

Toutes vos conversations clients réunies dans une interface unique, intelligente et 100 % française. Simplifiez, automatisez et supervisez vos échanges sur tous les canaux : voix, chat, SMS, WhatsApp, email, réseaux sociaux… depuis un seul point de contact.

check

Simplified case management

check

Improved customer experience

check

Reduction of waiting times

check

Automated workflows

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
GDPR logo
Omnichannel Solution: ViaFlow

All your channels. One place.

Toutes vos conversations clients réunies dans une interface unique, intelligente et 100 % française. Simplifiez, automatisez et supervisez vos échanges sur tous les canaux : voix, chat, SMS, WhatsApp, email, réseaux sociaux… depuis un seul point de contact.

check

Simplified case management

check

Improved customer experience

check

Reduction of waiting times

check

Automated workflows

DESIGNED
AND HOSTED
IN FRANCE

logo entreprise française
logo afaq iso22301
logo rgpd
GDPR logo
hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

150+ companies delight customers with Viadialog

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

150+ companies delight customers with Viadialog

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

150+ companies delight customers with Viadialog

Take advantage of native omnichannel for your customer service

Unifiez tous vos canaux dans une seule interface ViaFlow gère nativement les canaux suivants :

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A platform that natively integrates all customer relationship channels: voice, video, live chat, email, SMS, WhatsApp, Messenger.

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Provide your customers with a consistent and seamless experience.

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ViaFlow can be quickly deployed on-site, online, or both, to perfectly adapt to the operations of your organization.

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📱 SMS / MMS

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💬 WhatsApp Business & Messenger

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🌐 Réseaux sociaux (Facebook, Twitter…)

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📹 Vidéo (WebRTC intégré)

ViaFlow s’adapte à votre organisation : déployable en ligne, sur site, ou en mode hybride.

Take advantage of native omnichannel for your customer service

Unifiez tous vos canaux dans une seule interface ViaFlow gère nativement les canaux suivants :

check

A platform that natively integrates all customer relationship channels: voice, video, live chat, email, SMS, WhatsApp, Messenger.

check

Provide your customers with a consistent and seamless experience.

check

ViaFlow can be quickly deployed on-site, online, or both, to perfectly adapt to the operations of your organization.

check

📱 SMS / MMS

check

💬 WhatsApp Business & Messenger

check

🌐 Réseaux sociaux (Facebook, Twitter…)

check

📹 Vidéo (WebRTC intégré)

ViaFlow s’adapte à votre organisation : déployable en ligne, sur site, ou en mode hybride.

Take advantage of native omnichannel for your customer service

Unifiez tous vos canaux dans une seule interface ViaFlow gère nativement les canaux suivants :

check

A platform that natively integrates all customer relationship channels: voice, video, live chat, email, SMS, WhatsApp, Messenger.

check

Provide your customers with a consistent and seamless experience.

check

ViaFlow can be quickly deployed on-site, online, or both, to perfectly adapt to the operations of your organization.

check

📱 SMS / MMS

check

💬 WhatsApp Business & Messenger

check

🌐 Réseaux sociaux (Facebook, Twitter…)

check

📹 Vidéo (WebRTC intégré)

ViaFlow s’adapte à votre organisation : déployable en ligne, sur site, ou en mode hybride.

Over 100 features to optimize your customer service

  • omnicanalite native

    Native omnichannel

    Voice, email, SMS/MMS, live chat, digital channels, video

  • integrations tierces

    Third-party integrations

    Salesforce, Microsoft Dynamics, ZenDesk, HubSpot

  • concepteur workflows

    Workflow designer

    In no-code mode

  • fonctionnalites ia integrees

    Built-in AI features

    Agent assistance, transcription, summary, real-time topic matching

  • application script agent

    Application Script Agent

    in no-code mode

  • base de connaissances

    Knowledge base

    Enhanced by generative AI

  • softphone embarque

    Embedded softphone

    With WebRTC

  • service telephonie

    VoIP telephone service

    SIP Account, Trunk

  • souverainete

    Sovereignty

    Designed and hosted in France

  • service entrant

    Self-service incoming service

    Home in natural language

  • campagnes sortantes

    Outbound campaigns

    Predictive, preview, manual

  • reporting analytics

    Reporting & analytics

    Dashboards, reporting, real-time view

  • omnicanalite native

    Native omnichannel

    Voice, email, SMS/MMS, live chat, digital channels, video

  • integrations tierces

    Third-party integrations

    Salesforce, Microsoft Dynamics, ZenDesk, HubSpot

  • concepteur workflows

    Workflow designer

    In no-code mode

  • fonctionnalites ia integrees

    Built-in AI features

    Agent assist, transcription, summary, real-time topic matching

  • omnicanalite native

    Native omnichannel

    Voice, email, SMS/MMS, live chat, digital channels, video

  • integrations tierces

    Third-party integrations

    Salesforce, Microsoft Dynamics, ZenDesk, HubSpot

  • concepteur workflows

    Workflow designer

    In no-code mode

  • fonctionnalites ia integrees

    Built-in AI features

    Agent assist, transcription, summary, real-time topic matching

  • application script agent

    Application Script Agent

    Designed and hosted in France

  • base de connaissances

    Knowledge base

    Enhanced by generative AI

  • softphone embarque

    Embedded softphone

    with WebRTC

  • service telephonie

    VoIP telephone service

    SIP Account, Trunk

  • application script agent

    Application Script Agent

    Designed and hosted in France

  • base de connaissances

    Knowledge base

    Enhanced by generative AI

  • softphone embarque

    Embedded softphone

    with WebRTC

  • service telephonie

    VoIP telephone service

    SIP Account, Trunk

  • souverainete

    Sovereignty

    Designed and hosted in France

  • service entrant

    Self-service incoming service

    Home in natural language

  • campagnes sortantes

    Outbound campaigns

    Predictive, preview, manual

  • reporting analytics

    Reporting & analytics

    Dashboards, reporting, real-time view

  • souverainete

    Sovereignty

    Designed and hosted in France

  • service entrant

    Self-service incoming service

    Home in natural language

  • campagnes sortantes

    Outbound campaigns

    Predictive, preview, manual

  • reporting analytics

    Reporting & analytics

    Dashboards, reporting, real-time view

AI at the service of your agents & your clients

Grâce à son laboratoire d’intelligence artificielle basé à Lannion, Viadialog intègre dans ViaFlow des fonctionnalités d’IA conversationnelle avancées pour assister les agents au quotidien :

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An intelligent platform: integration of our voice and text AI technologies (ASR, TTS, NLP & NLU) or choose our ViaFlow or ViaEngine solutions.

check

Automation of agent workflows (data entry assistance, dialogue automation…) allowing them to be relieved of redundant tasks.

check

Improvement of the quality and speed of processing customer requests.

check

Automatisation des réponses simples et fréquentes

💡 Résultat : moins de tâches répétitives, plus de valeur humaine dans chaque interaction.

Viaflow is at the service of the agents

AI at the service of your agents & your clients

Grâce à son laboratoire d’intelligence artificielle basé à Lannion, Viadialog intègre dans ViaFlow des fonctionnalités d’IA conversationnelle avancées pour assister les agents au quotidien :

check

An intelligent platform: integration of our voice and text AI technologies (ASR, TTS, NLP & NLU) or choose our ViaFlow or ViaEngine solutions.

check

Automation of agent workflows (data entry assistance, dialogue automation…) allowing them to be relieved of redundant tasks.

check

Improvement of the quality and speed of processing customer requests.

💡 Résultat : moins de tâches répétitives, plus de valeur humaine dans chaque interaction.

Viaflow is at the service of the agents

AI at the service of your agents & your clients

Grâce à son laboratoire d’intelligence artificielle basé à Lannion, Viadialog intègre dans ViaFlow des fonctionnalités d’IA conversationnelle avancées pour assister les agents au quotidien :

check

An intelligent platform: integration of our voice and text AI technologies (ASR, TTS, NLP & NLU) or choose our ViaFlow or ViaEngine solutions.

check

Automation of agent workflows (data entry assistance, dialogue automation…) allowing them to be relieved of redundant tasks.

check

Improvement of the quality and speed of processing customer requests.

check

Automatisation des réponses simples et fréquentes

💡 Résultat : moins de tâches répétitives, plus de valeur humaine dans chaque interaction.

Viaflow is at the service of the agents

The proof by numbers

From startups to major accounts, thousands of clients trust ViaFlow.

user icon viadialog

X2

of requests handled in selfcare

time icon viadialog

50%

time saving for the agents

benefits icon via dialog

6 months

a very fast king for our clients

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ViaFlow optimizes team practices and the quality of responses.

ViaFlow offers a large number of relevant indicators that help me improve my teams' practices and optimize the quality of responses!

avatar client edwige saury

Edwige S.

graphic icon viadialog

-25%

turnover among the telemarketers

user icon viadialog

X2

of requests handled in selfcare

time icon viadialog

50%

time saving for the agents

benefits icon via dialog

6 months

a very fast king for our clients

logo pau bearn

ViaFlow optimizes team practices and the quality of responses.

ViaFlow offers a large number of relevant indicators that help me improve my teams' practices and optimize the quality of responses!

avatar client edwige saury

Edwige S.

graphic icon viadialog

-25%

turnover among the telemarketers

A platform compatible with the challenges of remote work

A platform compatible with the challenges of remote work

Our clients talk about us

Questions? Just ask.

Qu’est-ce qu'une solution de service client ?

Quels canaux sont intégrés nativement dans logiciel de de service client ViaFlow ?

Puis-je évaluer la solution omnicanale ViaFlow ?

Comment savoir si la plateforme de gestion des interactions clients ViaFlow est la bonne solution ?

Proposez-vous une tarification spécifique pour les petites entreprises ?

Proposez-vous des abonnements ou des contrats annuels ?

Proposez-vous des tarifs préférentiels pour les partenaires intégrateurs ?

Le logiciel de service client ViaFlow permet-il d’automatiser les échanges clients ?

Est-ce que ViaFlow est adapté aux collectivités et aux entreprises publiques ?

Est-ce que ViaFlow est hébergé en France ?

Peut-on connecter ViaFlow à un CRM existant ?

Faut-il être développeur pour créer des scénarios dans ViaFlow ?

Quel est le retour sur investissement moyen constaté avec ViaFlow ?

Peut-on tester ViaFlow ou obtenir une démo ?

Quelle solution française peut remplacer Zendesk ?

Existe-t-il une plateforme SaaS de relation client compatible avec les collectivités ?

Quel outil choisir pour centraliser les messages clients (email, chat, SMS, réseaux sociaux) ?

Comment améliorer la gestion des appels entrants et sortants dans un service client ?

Est-ce que ViaFlow est conforme au RGPD ?

Quels outils s’intègrent avec ViaFlow ?

Puis-je automatiser les réponses clients avec ViaFlow ?

Quel est le meilleur outil de service client omnicanal français ?

form the ct speak to an expert
Improve your customer service

Ready to revolutionize your CX?

ViaFlow vous permet d’unifier vos canaux, d’automatiser vos échanges et d’améliorer l’efficacité de vos agents, en toute sécurité.

form the ct speak to an expert
Improve your customer service

Ready to revolutionize your CX?

ViaFlow vous permet d’unifier vos canaux, d’automatiser vos échanges et d’améliorer l’efficacité de vos agents, en toute sécurité.

form the ct speak to an expert
Improve your customer service

Ready to revolutionize your CX?

ViaFlow vous permet d’unifier vos canaux, d’automatiser vos échanges et d’améliorer l’efficacité de vos agents, en toute sécurité.

Chat with an expert and get personalized answers to your questions.

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20 years of expertise

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GDPR compliant and ISO 22301 certified

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Billions of interactions managed per year

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AI Lab based in France

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Declared ARCEP operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

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Contact our team of experts.

Leave us your contact details and enjoy a quick response from our dedicated team.

Chat with an expert and get personalized answers to your questions.

check

20 years of expertise

check

GDPR compliant and ISO 22301 certified

check

Billions of interactions managed per year

check

AI Lab based in France

check

Declared ARCEP operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our team of experts.

Leave us your contact details and enjoy a quick response from our dedicated team.

Chat with an expert and get personalized answers to your questions.

check

20 years of expertise

check

GDPR compliant and ISO 22301 certified

check

Billions of interactions managed per year

check

AI Lab based in France

check

Declared ARCEP operator

hight performer
high performer emea
best support
best support
best support

4.7/5 on +200 reviews

logo sodexo
logo maif
logo sg
logo francetv

Contact our team of experts.

Leave us your contact details and enjoy a quick response from our dedicated team.

Learn more

Learn more

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IN FRANCE

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